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Onni Group
Chicago, IL, United States
** Guest Services Agent** **Job Category****:** Hospitality **Requisition Number****:** GUEST01850 Showing 1 location **Job Details** **Description** The Onni Group is a leading real estate firm based in Vancouver, British Columbia, Canada with offices in Toronto, Los Angeles, and Chicago. This diverse company is vertically integrated with in-house
Job Source: Onni GroupViceroy Hotel Group
Chicago, IL, United States
Viceroy Chicago, located at the site of the 1920's-era Cedar Hotel, among historic mansions and just steps to the Magnificent Mile and Lake Michigan, Viceroy Chicago offers a locally-inspired luxury experience with 180 guestrooms, including 18 suites.Explore modern, Midwest flavors at the hotel's restaurant or head up to the rooftop bar, pool and l
Job Source: Viceroy Hotel GroupCrescent Services
Chicago, IL, United States
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true sel
Job Source: Crescent ServicesHome2 Suites Chicago River North
Chicago, IL, United States
Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Registe
Job Source: Home2 Suites Chicago River NorthCrescent Hotels & Resorts
Chicago, IL, United States
Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers a Guest Service, Agent, Service, Guest, Retail, Hotel
Job Source: Crescent Hotels & ResortsSonesta International Hotels
Schiller Park, IL, United States
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technol
Job Source: Sonesta International HotelsThe Hoxton
Chicago, IL, United States
Job Description First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you: *benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana P
Job Source: The HoxtonEmbassy Suites Lombard
Lombard, IL, United States
Job Title: Guest Service Agent (Full-Time/Part-Time) Company: Embassy Suites Lombard Location: Lombard, IL Compensation: $19-20 per hour (Based on experience), including benefits, employment development opportunities, 401k match, fitness reimbursement, and more. About Us: Embassy Suites Lombard is a premier destination for travelers seeking
Job Source: Embassy Suites LombardChicago, IL, United States
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11993118
PRIMARY OBJECTIVE OF POSITION:
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Langhams service and Brand Standards and Forbes service standards.
RESPONSIBILITIES AND JOB DUTIES:
Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information with routine difficulty from a computer system; confirm pertinent information including number of guests and room rate. Promote Langham marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons as appropriate. Requires continual standing and movement throughout front office area.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest-rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate and compromise, which may include authorizing revenue allowances.
Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning. Plan and implement detailed defect resolution steps by using experienced judgment and discretion.
Regular attendance in conformance with the standards, which may be established by Langham from time to time, is essential to the successful performance of this position. Colleagues with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all colleagues are required to fully support processes in place for the safe and efficient operation of hotel facilities.
Provide safety deposit boxes for guests by escorting them to the vault pulling the box from the vault and carrying it to the guest.
Operate facsimile machine to send, receive, and log incoming transmissions (if applicable). Notify guests of incoming faxes using the message function of the computer.
Use the Brilliant program to record guest preferences and exceed guest expectations.
Attend Showtime at the start of each shift.
File registration cards in room number order and complete all Guest Reception work according to SOPs in place.
Other duties as assigned by the supervisor which may not have been men ioned.
PHYSICAL DEMANDS:
Periods of standing exceeding 50% of shifts are required.
Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment.
Ability to lift up to 50 pounds including pushing and pulling on a daily basis.
Considerable repetitive motion of hands and wrists as relates to the use of computer keyboards is possible.
Email Alert for Guest Service Agent jobs in Chicago, IL, United States
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