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Global Healthcare IT
Los Angeles, CA, United States
Summary: The Service Desk Manager will be responsible for overseeing all related operations of the support center, servicing all internal and external customers. The Service Desk provides a centralized resource to answer questions, troubleshoot problems, and facilitate solutions to known issues. Methods of contacting the Service Desk include inboun
Job Source: Global Healthcare ITJobot
Los Angeles, CA, United States
Hybrid - Local to Los Angeles, CA - The service desk area is a 24/7 operation and candidate must be agreeable to work nights, weekends, and holidays as required. This Jobot Job is hosted by: Brett WalkerAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $100,000 - $127,000 per year A bit about us:
Job Source: JobotPiper Companies
Los Angeles, CA, United States
Piper Companies is seeking a Service Desk Manager for a world leading consulting organization in Los Angeles, California supporting a large initiative. The Service Desk Manager role will be hybrid working onsite 3 days a week near West Hollywood. The Service Desk Manager will serve as a leadership role implementing and improving processes, tooling
Job Source: Piper CompaniesPaul Mitchell Schools
Pasadena, CA, United States
Paul Mitchell The School Pasadena is seeking a qualified Service Desk Leader to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always
Job Source: Paul Mitchell SchoolsRandstad Digital
inglewood, ca
Shift: sun-thur 6am-3pm; Tue-Sat 10am-7pm Searching for a junior-to-mid level Service Desk Analyst with 2-5+ years working for a medium-to-large enterprise. Required Skills - mobile phones, PC hardware, Mac software and hardware Job Duties - Working in a hybrid IT Call Center / Deskside Support team provisioning technologies to new and existing sta
Job Source: Randstad DigitalActive Wellness
Los Angeles, CA, United States
Job Description Job Title: Service Desk Representative Pay Transparency: $16.78-$20.00 hour (DOE) Hours Needed: Weekdays: Mon-Fri AM: 5am-1pm PM: 3pm-11pm Weekends: Sat and Sun AM: 7am-3pm PM: 3pm-11pm Role and Responsibilities The Service Desk Representative is a high profile customer service position delivering beyond our member's expe
Job Source: Active WellnessGlobal IT Resources
Los Angeles, CA, United States
Job Description Job Description The Service Desk Analyst gathers, interpret, and uses complex data to recommend actionable steps that will improve processes and optimize results for the IT Service Delivery Department. This role works in collaboration with leadership to understand IT objectives and goals to align with the organization vision. The
Job Source: Global IT ResourcesPaul Mitchell Schools
Los Angeles, CA, United States
Paul Mitchell The School - Sherman Oaks is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Service Desk Coordinator Role The Service Desk Coordinator is professional and has service experience and basic guest service communication skil
Job Source: Paul Mitchell SchoolsLos Angeles, CA, United States
Job
Location
– Los Angeles, CA (Hybrid)
Type
- Direct Hire
Rate
– $100,000.00 - $127,000.00 (exempt)
Summary:
The Service Desk Manager will be responsible for overseeing all related operations of the support center, servicing all internal and external customers of our hospital system. The Service Desk provides a centralized resource to answer questions, troubleshoot problems, and facilitate solutions to known issues. Methods of contacting the Service Desk include inbound phone calls, ITSM service portal, emails, and Now Virtual Agent. In collaboration with the Service Desk supervisors, the manager will ensure that all SLAs are being met across all verticals. In addition to maintaining daily operations, this role will be responsible for developing plans and road maps that consistently enable the forward movement of the service desk and enhancing service levels. The manager will be accountable for consistently evaluating and evolving standards and processes related to the service center. This role will ensure that current and future technologies are utilized or being planned. The manager will be responsible for building strong relationships internal to IT and the business to ensure proper communication and delivery of information is taking shape in an appropriate, efficient manner. This role will require strong analytical and written skills to help interpret data and provide direction on the next steps both to their immediate team and business partners.
Minimum Education:
Bachelor’s Degree
Minimum Experience / Accountabilities:
The service desk area is a 24/7 operation and candidate must be agreeable to work nights, weekends, and holidays as required.
5+ years of work experience in IT Management role with teams of at least 20+ resources
Must demonstrate excellent written/spoken and communication skills
Demonstrated experience in leading teams-oriented collaboration sessions
Demonstrated knowledge of report evaluation and analytics
Proven experience in implementing and supporting service-oriented tools
Proven experience in service-related concepts, practices and procedures including ITIL methodologies.
Directly supervises assigned staff. Recruits, screens, hires, and trains. Evaluates employee performance and provides guidance and feedback to staff. Counsels, disciplines, and terminates employees as required.
Demonstrate operational leadership by meeting the ServiceDesk departmental standards and goals related to inbound phone calls, tickets, emails, and Now Virtual Agent. Manage process for communicating outages/emergencies and alerts to the organization through a timely, accurate, and efficient Incident Management process.
SME for ITSM with oversight of the following applications Incidents, Requests, Problems, Knowledge Articles, and Change. Must ensure ServiceDesk timely processing and escalations.
Provide daily, weekly, and monthly activity reports. Content must be accurate, objective, and complete. Reports should recommend appropriate actions or strategies for improving performance. Must meet deadlines for submitting reports.
Manage I.S. Purchasing Coordinators responsible for purchasing hardware and tracking inventory. Ensure accurate product data and documented inventory management procedures are maintained.
Develop and maintain essential ServiceDesk resources to include Standards Operating Procedures and Knowledge Articles, which are necessary tools for First Call Resolution, customer self-service, and staff training purposes.
Network with professional counterparts inside and outside our health system. Participates in professional associations to stay informed of new developments in the industry.
Make recommendations to senior management regarding technology changes based on business needs.
Manage vendor relationships as it depends on daily operational needs. Directs and manages the delivery/deployment of complex projects and lends technical assistance to others as needed.
Perform other duties as assigned.
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Service Desk Manager jobs in Los Angeles, CA, United States
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