Customer Service Representative
San Antonio, TX, United States
** Customer Service Representative**
**Job Category****:** Sales/Distribution **Requisition Number****:** CUSTO05561 Showing 1 location **Job Details**
**Description**
**Summary**
Responds to customer inquiries ensuring customers receive efficient and courteous service. Responsible for all aspects of providing quality telephone support to clients and assists customers in resolving problems.
**Essential Duties and Responsibilities**
* Be a role model in projecting and applying The Pacific Group Diamond Philosophy (Productivity, Quality, Excellence, and Teamwork) and promote teamwork at all times.
* Make sales calls.
* Order processing from the time of receipt to when the order is shipped.
* Cover for salespeople.
* Answer phones.
* Clear orders.
* Responsible for taking orders, ensuring timely delivery.
* Participate as part of the customer service team to answer questions and handle problems professionally and expeditiously.
* Researches and resolves customers disputes and problems within established guidelines.
* Completes, processes, and maintains applicable paperwork and records.
* Proactively identify transportation and delivery problems.
* Present and sell new products.
* Perform other duties as assigned.
* Supporting all customer segments.
**Qualifications**
**Education and Experience**
* One year certificate from college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience is required.
* Knowledge of Order processing systems is preferred.
* Knowledge of Microsoft Word and Excel is preferred.
**Total compensation**
At Pacific Seafood, your base wage is only a portion of your overall compensation package. When you add in the additional benefits below to your competitive base wage, you can increase your total compensation by up to 25%.
* Health insurance benefits options, including medical, prescription, vision, dental, basic group life, and short-term disability.
* Flexible spending accounts for health flex and dependent care expenses.
* 401(k) Retirement Plan options with generous annual company profit-sharing match.
* Paid time off for all regular FT team members, including sick days, paid holidays, vacation, and personal time.
* Employee Assistance Program- Confidential professional counseling, financial, and legal assistance provided at no charge to Team Members and immediate family members.
* Product purchase program.
***Pacific Seafood is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.***
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