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LanceSoft
Austin, TX, United States
Level Description 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Job Description Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific
Job Source: LanceSoftClear Corporate Services LLC
Austin, TX, United States
We are looking for growth-minded IT professionals to support our internal employees and our external partners. The ideal candidate possesses an enthusiastic personality capable of thriving in a fast-paced dynamic environment, focused on providing excellent customer service, has experience troubleshooting technical issues, and wants to start their n
Job Source: Clear Corporate Services LLCSHI GmbH
Austin, TX, United States
Job Summary The Help Desk Analyst’s purpose is to provide a single point of contact for SHI’s desktop end-user environment for information technology related problems. This position will be responsible for incident and problem management related to the maintenance and support. The Help Desk Analyst will provide excellent customer service to SHI’s
Job Source: SHI GmbHDISCO
Austin, TX, United States
DISCO Desk Analyst Your Impact The DISCO Desk Analyst provides assistance to end-users throughout the legal discovery process, troubleshoots technical issues, and guides customers to use the DISCO platform optimally. This role provides critical technical input to the engineering team to diagnose and address platform issues and prioritize enhanceme
Job Source: DISCOSHI International
Austin, TX, United States
Job Summary: The Help Desk Analysts purpose is to provide a single point of contact for SHIs desktop end-user environment for information technology related problems. This position will be responsible for incident and problem management related to the maintenance and support. The Help Desk Analyst will provide excellent customer service to SHIs em
Job Source: SHI InternationalDisco
Austin, TX, United States
DISCO Desk Analyst Your Impact The DISCO Desk Analyst provides assistance to end-users throughout the legal discovery process, troubleshoots technical issues, and guides customers to use the DISCO platform optimally. This role provides critical technical input to the engineering team to diagnose and address platform issues and prioritize enh
Job Source: DiscoPLANIT Group
Austin, TX, United States
Plan IT is hiring for a Service Desk Coordinator in northern Austin! Service Desk Coordinator: Perform day-to-day work activities coordinating the delivery of Move/Add/Change (MAC) Services and/or Break-fix cases - the ad hoc rearrangement, addition or deletion of product and service components or features such as software, hardware, carrier provis
Job Source: PLANIT GroupCayuse Holdings
Austin, TX, United States
Overview About Cayuse Commercial Services: Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes
Job Source: Cayuse HoldingsAustin, TX, United States
We are looking for growth-minded IT professionals to support our internal employees and our external partners. The ideal candidate possesses an enthusiastic personality capable of thriving in a fast-paced dynamic environment, focused on providing excellent customer service, has experience troubleshooting technical issues, and wants to start their next career in an advanced technology company.
What you'll do:
The Service Desk Analyst applies customer service methodologies and technical knowledge to assist clients with computer and system issues
Listens and seeks to fully understand client requests to exceed expectations of service
Ensures response times are quick and effective to appropriately resolve requests
Tracks and documents all reported issues and requests in a ticketing system
Makes changes or additions to the knowledge base as needed
Communicates status updates to appropriate stakeholders
Follows up with clients when the issue has been resolved and documents the steps taken in the ticketing system
Completes projects and tasks as assigned by management
Identifies and recommends solutions to improve IT functions or processes
Support local airport operations on the ground as needed or required by the business. This may include hands-on troubleshooting in some situations in partnership with other technology teams
Who you are:
Federal Personnel Security (PerSec) screening and clearance attainment is a requirement for the position (Details here ). PerSec submission will be coordinated by CLEAR
2+ years of applicable experience, including in-person and remote experience in a customer service-focused technical environment
Demonstrated success in providing exceptional service to internal and external customers
Strong communicator with exceptional ability to interact with technical and non-technical end-users
Ability to execute flawlessly in a rapid-paced environment with multiple priorities
Technical knowledge of network infrastructure setup, maintenance, and troubleshooting -- Cisco/Meraki preferred
Demonstrates strong problem-solving capabilities
Highly detail-oriented
Works well under pressure
Self-starter with an “owners mentality”
Ability to work any time, weekends/holidays/on-call - We are a 24/7/365 operation
Mac and Windows system knowledge
How You'll be Rewarded:
At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs.
We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match.
About CLEAR
Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 19+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.
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Service Desk Analyst jobs in Austin, TX, United States
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