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Enable Resource Group LLC
Houston
Job Description Job Description Do you strive to enthusiastically go the extra mile? Do you give your very best to your clients AND your team? If so, keep reading … We are currently searching for a Service Desk Technician who desires to advance his/her career by bringing talent to a dynamic, high functioning team t
Job Source: Enable Resource Group LLCAZZ Inc.
Houston
Job Description Job Description Company Description AZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainable, unmatched metal coating solutions that enhance the longevity and ap
Job Source: AZZ Inc.Addison Group
Houston
Job Description Job Description Job Description: · Using ServiceNow ticketing system, ITSM · Working with users face to face and through phone support · Imaging computers with SCCM · PC set up · Their environment: Windows 10 enterprise, MS Office 365, Edge, Chrome · MDM Mobile Device Support · MS
Job Source: Addison GroupEnable Resource Group
Houston, TX, United States
THIS IS AN ONSITE POSITION. MUST LIVE NEAR HOUSTON, TX. Do you strive to enthusiastically go the extra mile? Do you give your very best to your clients AND your team? If so, keep reading … We are currently searching for a Service Desk Technician who desires to advance his/her career by bringing talent to a dynamic, high functioning team that is f
Job Source: Enable Resource GroupDoggett
Houston, TX, United States
Classification: Exempt Job Summary: The IT Service Desk Technician position is an important and visible role which reflects the support the IT Department provides to the Doggett user community. The Service Desk operates with a central phone number and central email address, working as a team to address a wide range of incidents and service requ
Job Source: DoggettAZZ
Houston, TX, United States
AZZ Corporate - Houston, Texas Service Desk Technician About AZZ Inc. AZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainable, unmatched metal coating solutions that enhance t
Job Source: AZZAddison Group
houston, tx
Service Desk Technician Work Schedule: 9/80, 9 hours Mon-Thurs and half day Friday Office: Fully ONSITE Job Description: Using ServiceNow ticketing system, ITSM Working with users face to face and through phone support Imaging computers with SCCM *** MUST HAVE PC set up Their environment: Windows 10 enterprise, MS Office 365, Edge, Chrome MDM Mob
Job Source: Addison GroupTyndale Company
Houston, TX, United States
Overview The Tyndale Company, a private, 7x Top Workplace winner in PA and 3x Top Workplace winner in TX and industry leading national supplier of arc-rated flame resistant (FR) clothing to the utilities, oil and gas, transportation, chemical manufacturing, molten metals, and NFPA 70E markets. We’re a family-owned, and certified woman-owned (WBE) b
Job Source: Tyndale CompanyHouston, TX, United States
Company Description
AZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainable, unmatched metal coating solutions that enhance the longevity and appearance of buildings, products and infrastructure that are essential to everyday life.
Job Description
AZZ has an exciting opportunity for a Service Desk Technician at our Houston Texas Precoat office. Reporting to the Service Desk Manager you will support day to day IT operations.
Duties and Responsibilities
Clearly communicate technical subjects and instructions to non-technical audience both in person and over the phone.
Manage user requests for support within time constraints defined by a service level agreement (SLA).
Document, research, identify, and attempt to solve technical problems on initial call and/or triage where appropriate for resolution.
Give users a feeling of personalized service and a quick and thorough resolution.
Perform basic technical support on endpoints (e.g., hardware, configuration, network connectivity, security, VPN, Terminal Services).
Perform general maintenance tasks; troubleshoot and repair computer systems and peripheral equipment throughout the organization.
Escalate service requests with management, vendors, and more senior technical resources as necessary to resolve problems.
Image desktop and laptop computers.
Ships and receives displays, computers, network equipment, and related materials.
Manage inventory of replacement parts, equipment, and software licenses.
Use an ITIL based work order tracking system.
Plan and manage travel to field offices for onsite maintenance.
Follow standard policies and procedures where documented.
Inventory and securely destroy decommissioned data storage devices.
Produce training materials and teach users in person and using remote collaboration tools.
Other duties as assigned by the Service Desk Manager.
Qualifications 5+ years of experience in an end-user technical support role with more than 500 Windows workstations.
Excellent communication and people skills.
Problem-solving, analytical, and team-working skills.
Must be able to lift 50 lbs. unassisted.
Must be able to travel internationally.
Must be able to travel via airplane.
Must have a valid driver's license.
Must be willing and able to climb a standard 8 ft ladder.
Must be able to communicate effectively in English.
Experience working a standard service desk ticketing system.
Experience answering incoming phone calls in a bullpen environment.
Experience using multiple remote connection tools i.e. Remote Desktop, SCCM Remote Control, GoToAssist.
Experience with video conferencing and collaboration tools ie Microsoft Teams, Zoom.
Experience with User Management and Device Management inside Active Directory.
Experience configuring VoIP phones.
Experience supporting MFA.
Experience creating job requirements for an outside contractor, remote hands, to perform.
Minimum Education Associates degree required.
Technical Support Certification (e.g., MCSA, A+, CCNA) required
Equivalent combination of education, certification, and experience will be considered.
Additional Information
All your information will be kept confidential according to EEO guidelines.
We are an Equal Opportunity Employer.
AZZ Inc. is a Drug Free Workplace
Service Desk Technician jobs in Houston, TX, United States
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