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Aimbridge Hospitality
Harahan, LA, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3
Job Source: Aimbridge HospitalityLA Health Solutions
Harvey, LA, United States
LA Health Solutions is anintegrated medical facility focused on providing the community withmultiple specialty services including progressive chiropractic care. Our goal is to continue our mission in providing ourpatients with the highest level of care and compassion they deserve in a personalizedsetting. Our practice is a full-service provider of
Job Source: LA Health SolutionsAparium Hotel Group
New Orleans, LA, United States
Position: Front Desk Ambassador Location: New Orleans, LA Job Id: 239 # of Openings: 0 FRONT DESK AMBASSADOR POSITION PROFILE Reports to: Guest Services Manager, position is non-exempt WHO WE ARE Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and
Job Source: Aparium Hotel GroupAstor Crowne Plaza New Orleans
New Orleans, LA, United States
About Us Where Canal Street meets Bourbon Street, the newly renovated Astor Crowne Plaza New Orleans provides luxury accommodations amid the beating heart of the legendary French Quarter. Discover a rich diversity of elegant comforts and conveniences, including free Wi-Fi, flat screen HD TVs, a sparkling outdoor seasonal swimming pool, an acclaime
Job Source: Astor Crowne Plaza New OrleansHEI Hotels and Resorts
New Orleans, LA, United States
About Us Situated in the heart of New Orleans, NOPSI Hotel is a 1920s-era building re-imagined as a 217-room hotel featuring 76 suites. The hotel features a world class rooftop bar and pool, the only gin bar in New Orleans and a locally celebrated restaurant. Known for nightly entertainment, robust cocktail program and unique history, NOPSI Hotel
Job Source: HEI Hotels and ResortsBest Western Plus
Metairie, LA, United States
Summary / Job Purpose Represents the hotel to the guest through all stages of the guest's stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth check out.
Job Source: Best Western PlusAimbridge Hospitality
New Orleans, LA, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive co
Job Source: Aimbridge HospitalityWindsor Court Hotel
New Orleans, LA, United States
Responsibilities: Greet guests in a professional and courteous manner Respond to telephone and in-person inquiries regarding appointments and reservations information Manage the reception area and maintain a clean and organized workspace Handle cash and credit card transactions with accuracy and efficiency Operate booker system to schedule app
Job Source: Windsor Court HotelNew Orleans, LA, United States
Job Summary:
Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest’s account upon completion of their stay. Primary responsibilities include: focused training of front desk Associates registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities:
QUALIFICATIONS:
High School diploma or equivalent required with College course work in related field preferred.
Experience in a hotel or a related field preferred especially a role with leadership experience.
Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Must have the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must maintain composure and objectivity while under pressure.
JOB RESPONSIBILITIES:
Approach all encounters with guests and associates in a friendly service oriented manner.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Conducts thorough orientation for other Guest Services Agents.
Attentively assists with higher-level concerns and/or questions from guests or Associates.
Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
Handle requests for information mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service facilities and hours of operation.
Answer inquires from guests regarding restaurants transportation entertainment etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Follow all Aimbridge Hospitality credit policies.
Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Associates must at all times be attentive friendly helpful and courteous to all guests managers and all other associates.
Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
Attend meetings as required by management.
Perform any other duties as requested by management
Company Overview:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay ! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
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Front Desk Lead jobs in New Orleans, LA, United States
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