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AutoNation
Irving, TX, United States
BDC Dallas Position Overview The Service Appointment Team Lead reports to the Service Appointment Manager and is responsible for overseeing, providing support and motivating a team of Service Appointment Coordinators in a high volume call center environment, servicing inbound/outbound calls for multiple AutoNation dealership locations in order to p
Job Source: AutoNationUT Southwestern Medical Center
Dallas, TX, United States
**Customer Service Team Lead** Location: Dallas , TX Job Number: 613639 Category: Insurance/Billing Posting Date: January 26, 2022 Responsibilities Benefits Working at UTSW Responsibilities **Experience and Education** High School diploma or equivalent. At least 5 years of hospital/medical office experience. **Job Duties** * Provides direction, dev
Job Source: UT Southwestern Medical CenterUT Southwestern Medical Center
Dallas, TX, United States
**Customer Service Team Lead** Location: Dallas , TX Job Number: 613639 Category: Insurance/Billing Posting Date: January 26, 2022 Responsibilities Benefits Working at UTSW Responsibilities **Experience and Education** High School diploma or equivalent. At least 5 years of hospital/medical office experience. **Job Duties** * Provides direction, dev
Job Source: UT Southwestern Medical CenterAutoNation
Irving, TX, United States
BDC Dallas Position Overview The Service Appointment Team Lead reports to the Service Appointment Manager and is responsible for overseeing, providing support and motivating a team of Service Appointment Coordinators in a high volume call center environment, servicing inbound/outbound calls for multiple AutoNation dealership locations in order to
Job Source: AutoNationCollege Hunks Hauling Junk & Moving
Dallas, TX, United States
No experience necessary College Hunks Hauling Junk & Moving is the fastest-growing junk-hauling and moving franchise in America and has impressive brand recognition. The franchise has been featured on The Oprah Winfrey Show, ABC's Shark Tank, HGTV's House Hunters, AMC's The Pitch, Bravo's The Millionaire Matchmaker, TLC's Hoarding: Buried Alive a
Job Source: College Hunks Hauling Junk & MovingFirehouse Subs - Cedar Hill and Garland
Garland, TX, United States
Benefits: Employee discounts Flexible schedule Opportunity for advancement We are looking for a full time or part time Team Lead to join our team. As a Firehouse Subs team lead you can be the smiling face that greets and serves our guests or a cook who makes things happen in the kitchen. Working with us will give you the flexibility to be whate
Job Source: Firehouse Subs - Cedar Hill and GarlandLearning Care Group
Grand Prairie, TX, United States
Team Lead Share by Email Share on LinkedIn Share on Twitter (http://www.twitter.com/intent/tweet?url=https%3a%2f%2fcareers.learningcaregroup.com%2fsearch%2fjobdetails%2fx%2f1bc6665f-e172-4468-815c-904127cc1e36?utm\_campaign=ss\_tw&related=) Share on Facebook Apply (https://ejql.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job
Job Source: Learning Care GroupOrchard , CO
Dallas, TX, United States
Join Orchard Brokerage and lead a high-performing team of 15-20 real estate agents. Orchard provides agents up to 12 seller appointments a month, access to unique client products to help them close, and best-in-class training and support. Recruit, support, and coach your team of agents to help customers accomplish their buying and selling goals, an
Job Source: Orchard , CODallas, TX, United States
COMPANY
Security Services Holdings and its subsidiaries provide technology enabled end-to-end security guard management services across the United States, Canada, and Puerto Rico. The company, headquartered in Norwalk, CT, has offices in New York, NY, Katy, TX, Philadelphia, PA, Cherry Hill, NJ, Daleville, VA, and Charleston, SC, is an emerging leader in the security service sector. Superior management processes combined with the security guard industry’s best technology ensures better service and measurable cost savings. Security Services Holding’s subsidiary, Protos Security (“Protos”), is the largest technology-enabled Security Officer Management company in the U.S..
ROLE
Protos is looking to hire a Team Lead who would assist Support Specialists and Scheduling Coordinators with scheduling, staffing, and monitoring of client security details. The Team Lead will be assigned to a Service Delivery shift and responsible for operations-related activity during the shift, ensuring the other scheduling coordinators on shift remain on task, duties are assigned accordingly, and customer service is given to clients.
LOCATION
The Service Delivery Team is located at our Dallas, Texas, facility and serves as the primary point of contact for off-duty officers and clients.
JOB DUTIES
The ideal candidate for this position is an individual who enjoys providing world-class customer service and problem-solving solutions in a busy and energetic environment, primarily by telephone and email. The Team Lead will be responsible for the following:
KEY FUNCTIONS:
Quality Control – Review tickets and sit with team members to teach and explain what was wrong and how to fix it.
Audit Salesforce orders and RollKall shifts to ensure accuracy
Weekly 1x1’s with team members
Receive feedback from team members, and escalate as needed with the supervisor
Quality assurance responsibilities by ensuring that Zendesk tickets are being responded to in a timely manner and salesforce orders are being completed
Create a culture within our organization
Pre-screening for new hires. Taking recommendations to supervisor.
Be available to train and coach new team members
Identify process improvements and discuss them with the Director of Service Delivery
Complete schedules for the team, confirming we maintain 24.7 coverage and are adequately staffed
Cross-trained in scheduling to step in and assist, if needed
Other duties as assigned
ADDITIONAL RESPONSIBILITIES: Assume ownership of Zendesk tickets within your area of responsibility, ensuring tickets are resolved and communicated
Ensure follow-ups with clients are being conducted in a timely manner
Identify process issues and provide solutions
Design relationship developments with clients and officers
Remove officers who do not align with our company’s mission and values
Work with subcontractors to ensure the level of service is exceptional
Present KPI results to upper management
Communicate customer feedback to the team and evaluate comments to drive continuous improvement
SKILLS & QUALIFICATIONS 3+ years of experience in Customer Service or a similar role
Superb attention to detail. Excellent written and oral communication skills
Team player with the ability to work with others at all levels of the organization
Ability to plan, organize, prioritize assignments, and meet critical and established deadlines in a rapidly changing environment
Ability to learn quickly and work independently as part of a high-performance team. Strong customer service skills, in-person and by telephone
Understands and has practiced service methodologies
COMPENSATION & BENEFITS Starting hourly pay with the potential for bonuses. Full-time schedule and rotating on-call weekends
Health, Dental, and Vision Insurance coverage
401K Program
Two weeks of paid vacation and sick days
Email Alert for Service Team Lead jobs in Dallas, TX, United States
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