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AutoNation
Irving, TX, United States
BDC Dallas Position Overview The Service Appointment Team Lead reports to the Service Appointment Manager and is responsible for overseeing, providing support and motivating a team of Service Appointment Coordinators in a high volume call center environment, servicing inbound/outbound calls for multiple AutoNation dealership locations in order to
Job Source: AutoNationAutoNation
Irving, TX, United States
We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry. At AutoNation, we're not just interested in keeping up with the times - we're dedicate
Job Source: AutoNationProtos Security
Dallas, TX, United States
COMPANY Security Services Holdings and its subsidiaries provide technology enabled end-to-end security guard management services across the United States, Canada, and Puerto Rico. The company, headquartered in Norwalk, CT, has offices in New York, NY, Katy, TX, Philadelphia, PA, Cherry Hill, NJ, Daleville, VA, and Charleston, SC, is an emerging le
Job Source: Protos SecurityFajita Pete's
Colleyville, TX, United States
Description Fajita Pete's is hiring immediately for outgoing and energetic Service Team Leads to join our fun and fast-paced team! The ideal Service Team Lead is a confident decision-maker who is ready to learn. They will have experience in fast food and/or restaurant work and is an excellent communicator-both in written form and verbally. The Ser
Job Source: Fajita Pete'sFajita Pete's
Colleyville, TX, United States
Description Fajita Pete's is hiring immediately for outgoing and energetic Service Team Leads to join our fun and fast-paced team! The ideal Service Team Lead is a confident decision-maker who is ready to learn. They will have experience in fast food and/or restaurant work and is an excellent communicator-both in written form and verbally. The Ser
Job Source: Fajita Pete'sUT Southwestern Medical Center
Dallas, TX, United States
**Customer Service Team Lead** Location: Dallas , TX Job Number: 613639 Category: Insurance/Billing Posting Date: January 26, 2022 Responsibilities Benefits Working at UTSW Responsibilities **Experience and Education** High School diploma or equivalent. At least 5 years of hospital/medical office experience. **Job Duties** * Provides direction, dev
Job Source: UT Southwestern Medical CenterUT Southwestern Medical Center
Dallas, TX, United States
**Customer Service Team Lead** Location: Dallas , TX Job Number: 613639 Category: Insurance/Billing Posting Date: January 26, 2022 Responsibilities Benefits Working at UTSW Responsibilities **Experience and Education** High School diploma or equivalent. At least 5 years of hospital/medical office experience. **Job Duties** * Provides direction, dev
Job Source: UT Southwestern Medical CenterSunStar Solutions
Garland
Job Description Job Description Title: Appointment Setter Location: Mesquite, TX Expected Yearly Earnings: $92,000 - 109,0000 per year Hiring Timeframe: immediate/within 2 weeks What should you know about SunStar Solutions? With 15 years of combined experienced, SunStar Solutions is a local expert in home efficiency solutions including Solar, Ba
Job Source: SunStar SolutionsIrving, TX, United States
BDC Dallas Position Overview The Service Appointment Team Lead reports to the Service Appointment Manager and is responsible for overseeing, providing support and motivating a team of Service Appointment Coordinators in a high volume call center environment, servicing inbound/outbound calls for multiple AutoNation dealership locations in order to provide a great customer experience. Who would I interact with? This position interacts with the Service Appointment Center Manager, Service Appointment Coordinators, Service Advisors, Service Managers, and customers. What are the day-to-day responsibilities? Establishes relationships with customers, Service Managers, and Service Advisors. Assigns outbound task to Service Appointment Coordinators. Ensure customers' expectations are being met throughout the process. Consistently strive to improve and understand all organization services, product knowledge skills, phone and conduct training as necessary. Provide for and facilitate the recruiting, selection, on boarding and training of associates; planning/scheduling/assigning, monitoring and appraising job results and associate performance; and the coaching, counseling and disciplining of associates so as to develop and retain a qualified workforce. Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers. Adheres to all company policies, procedures, and safety standards. Lead Service Appointment Coordinator Picture of Excellence Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers. Adheres to all company policies, procedures, and safety standards. Establishes relationships with Service Appointment Center Manager, Service Appointment Coordinators, Service Managers, Service Advisors, dealership associates, Workforce Management and Quality Assurance Teams, and customers. Consistently strive to improve and understand all organizational services, product knowledge skills, phone skills and conduct training as necessary. Ensure customers' expectations are being met throughout the process. Demonstrates leadership qualities by talking and thinking like a leader, asking questions, delivering high performance, communicating effectively, being positive and proactive, listening and learning, and leading by example. Assisting the Service Appointment Center Manager with the recruiting, selecting, onboarding, and training of associates; planning/scheduling/assigning, monitoring and appraising job results and associate performance; and the coaching, counseling, and skill development of associates to grow and retain a qualified workforce. Monitor agents’ daily duties and performance, adjusting scheduling, coaching, and identifying opportunities for development to maintain process integrity. Live monitor agents’ calls to ensure quality and process integrity. Score recorded calls and coach or counsel agents to develop skills and ensure process integrity. Assigns Outbound tasks to Service Appointment Coordinators. Generate daily reports and share information with BDC agents and/or Leadership Team. Monitor and/or respond to emails and Microsoft Teams messages promptly. Answer inbound calls when the call volume is necessary. What are the requirements for this job? Must meet company’s requirements for employment. High school diploma or equivalent. Previous call center experience required. Previous management experience preferably in a high call volume environment. Extensive customer service, sales, or telemarketing experience. Excellent communication and interpersonal skills. Ability to read and comprehend instructions and effectively communicate information. Professional personal appearance. Advanced personal computer with the ability to manage multiple applications at once, and Microsoft Office skills including Teams. Demonstrated ability to multi-task and excellent organizational skills. Company Overview AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. Benefits Click here to learn more about our Benefits. Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you. AutoNation is an equal opportunity employer and a drug-free workplace.
Email Alert for Service Appointment Team Lead jobs in Irving, TX, United States
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