Customer Experience Representative (DLT 03) (BDX Solutions, Houston, TX)

Houston, TX, United States

Baxter and Hillrom are now united as one company. Together, we embark on a new phase in our transformational journey to save and sustain lives worldwide. We are creating new opportunities to accelerate product and digital innovation across care settings, enable efficiencies and improve care outcomes for patients and providers. Our combined portfolio of leading products and solutions will serve even more people worldwide.

For us, this is more than just a job. Here, youll find purpose and pride as we meet the challenges of a rapidly evolving healthcare landscape. We are thrilled to unite two patient-centric cultures that value diversity and inclusion, professional growth and social responsibility. Together, we create a place where we are happy, successful and inspire each other. Learn more about #LifeAtBaxter

This is where you can do your best work. Where your purpose accelerates our mission.

Equal Employment Opportunity - Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations - Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please and let us know the nature of your request along with your contact information by clicking on the link

Privacy Notice Hillrom is now a part of Baxter. View the

Recruitment Fraud Notice - Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our

Job Description - Customer Experience Representative (DLT 03) (BDX Solutions, Houston, TX) (22122600) **Job Description**

Customer Experience Representative (DLT 03) (BDX Solutions, Houston, TX) - 22122600 Hillrom and Baxter have united, creating one of the worlds leading medical products companies. We are committed to our shared vision to transform healthcare. We're building on the legacy and strengths of two historically innovative and socially responsible companies thatwhen joined togethershould better serve our patients, customers and communities. This is an exciting time to join us as we begin a new chapter, together.No matter your role at Baxter, your work makes a positive impact on people around the world. You can expect to work with caring people who value relationships. Our teams are strong and empowered because we value differences. This is where you can do your best work and thrive in an international environment. This is where you can belong.

**Description**

**Core Job Functions & Responsibilities:**

Answer all incoming Customer Experience Team calls promptly and manage them effectively and

efficiently, with the overall goal of creating an excellent customer experience and industry leading

customer service.

Address questions and educate customers, sales staff, and patients.

Redirect calls to subject matter experts as defined in protocols.

Document all calls or correspondences.

Handle emails/voicemails as assigned.

Demonstrate empathy and decrease customer tension.

Promote the value of Bardy Diagnostics cardiac monitoring.

Must communicate in a professional, empathetic, and diplomatic manner with good voice quality,

dictation, and articulation.

Exhibit a high sense of urgency.

Identify, document, and escalate potential patient or customer complaints per standard operating

procedures.

Works to achieve the daily Customer Experience Teams quality and productivity goals.

Assists with intake of CAM heart monitors and data entry to portal.

**Qualifications**

**Required Experience & Skills:**

High School diploma or equivalent

1-2 years of experience in a call center or customer service position preferred

Knowledge of medical terminology preferred

Excellent multitasking and organization skills

Excellent verbal and written communication skills

Computer skills including proficiency in MS Office

Knowledge of multi-line telephone system

Excellent customer service skills when interacting with all internal and external clients

Bilingual is a plus

Patience, professionalism, excellent phone etiquette

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

**Job**

: Customer Support **Primary Location**

: United States-Texas-Houston **Schedule**

: Full-time **Travel**

: No Posting Entity : Hillrom