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Canonical - Jobs
Sacramento
Job Description Job Description The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible f
Job Source: Canonical - JobsCanonical - Jobs
Sacramento, CA, United States
Job Description Job Description The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible f
Job Source: Canonical - JobsNetskope
Sacramento, CA, United States
About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we ha
Job Source: NetskopeHealthSherpa, Inc.
Sacramento, CA, United States
**Manager, Customer Support** Remote / Consumer Advocates / Full Time We are a very profitable and fast-growing healthcare startup -- a small and mighty team of 80 helping people find, enroll in, and use high-quality health coverage. We've doubled in each of the past three years and are now the largest ACA enrollment platform after , having helped
Job Source: HealthSherpa, Inc.Opeeka
Folsom, CA, United States
Job Location: Opeeka Headquarters - Folsom, CA Position Type Full Time Education Level 4 Year Degree Job Shift Day Job Category Customer Service Description Job Title: Customer Support Manager Pay Scale: $68,000 to $105,000 annually Location: Folsom, CA About Opeeka Opeeka is an innovative technology company, committed to boosting the health an
Job Source: OpeekaCanonical - Jobs
Sacramento
Job Description Job Description The role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are r
Job Source: Canonical - JobsAvanade Spain SL
Sacramento, CA, United States
Group Manager, Organizational Change Management - West Region Country: United States Pair your adaptable, collaborative, curious mindset with your tech skills to help client digitally transform their ways of working. Better experience for air travelers? Data to help a non-profit better serve kids withneeds?An Advisory role at Avanade offers you a p
Job Source: Avanade Spain SLCarolina Handling
Sacramento, CA, United States
Integrated Systems Sales Specialist #RHC-12779 {{jcity}}{{jstate}} All Addresses Functional Group Job Title Integrated Systems Sales Specialist Position Integrated Systems Specialist-REPSYS Location Job Description Raymond West is looking for an Integrated Systems Sales Specialist. to join our team! The Storage and Automation Sales Specialist i
Job Source: Carolina HandlingSacramento, CA, United States
**Senior Manager, Customer Support, North America West**
at Circle Sacramento - will also consider remote in US This is an exciting new role reporting to the VP of Global Customer Support. You will be joining our rapidly growing team and helping us to scale our Customer Support organization in the North America West region. Were looking for an independent , self-motivated, proactive, results-oriented and influential person to join our amazing team. Youll play a critical role focused on helping us scale and deliver exceptional service to all of our customers around the world. From resolving general inquiries to troubleshooting complex technical issues, you and your team will partner with a variety of internal stakeholders to assist customers with their needs. You will also be a key member of the Customer Support leadership team tasked with evolving our support model, optimizing our support flows and procedures to ultimately deliver outstanding customer experiences. * Recruiting, hiring, training, and coaching a team of amazing Customer Support representatives
* Creating and delivering strategic plans for Customer Experience in North America West
* Helping to develop and publish policies and procedures for the Customer Support organization
* Ensuring that all Circle customers are delighted with the service provided by the support team
* Optimizing the support flows and tools used for tracking and responding to customers
* Managing a team of outstanding people who care deeply for customers 24/7/365
* Defining and maintaining SLAs for all issue types and priorities, handling critical escalations, and providing incident reports to customers
* Reporting regularly to internal stakeholders on customer support operations and working with customer success managers and sales account executives on customer related initiatives
* Partnering closely with peers in other regional locations to ensure continuity of service
* Deep care about the customer experience and a drive to refine your craft
* Motivation and passion in the pursuit of helping people do their very best work
* 10+ years experience in customer experience or customer support roles
* 3+ years of managerial experience, preferably managing support teams
* Experience building, operating and enhancing 24x7x365 customer support teams
* Experience managing International teams
* Knowledge of software solutions such as Zendesk and JIRA
* Experience working well cross-functionally and articulating complex problems clearly
* The ability to thrive in a fast paced environment with high level of autonomy and responsibility
* Experience working with Customer Success and Sales teams on customer engagements
* A track record of achieving high levels of customer satisfaction and operational excellence
* A passion and talent for writing along with excellent verbal communication skills
* Proficiency in Google Suite, Slack and Apple MacOS preferred
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Senior Manager, Customer Support, North America West jobs in Sacramento, CA, United States
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