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Opeeka
Folsom, CA, United States
Job Location: Opeeka Headquarters - Folsom, CA Position Type Full Time Education Level 4 Year Degree Job Shift Day Job Category Customer Service Description Job Title: Customer Support Manager Pay Scale: $68,000 to $105,000 annually Location: Folsom, CA About Opeeka Opeeka is an innovative technology company, committed to boosting the health an
Job Source: OpeekaInsight Global
Roseville, CA, United States
PURPOSE: The Application/Customer Support Engineer is responsible for technical product inquires and application, installation and specific customer support. This position partners with the Sales Manager and/or works directly with the customer to help identify (Handler/Docking/Manipulator) test solutions that meet customers requirements by providi
Job Source: Insight GlobalSolstice Marketing Corporation
Sacramento, CA, United States
Solstice Marketing is a telecommunication-based consulting sales and marketing firm. We help our client’s popular brands maximize their profitability, increase their overall brand exposure through innovative and supporting our customers needs. We are looking for an entry-level Customer Support Specialist to assist with our firm's strategic and pro
Job Source: Solstice Marketing CorporationAt Home Stores LLC
Sacramento, CA, United States
$16.00-19.50/hour The Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complete other tasks as assigned by store management. Key Roles and Responsibilities Provides customers a positive shopping experience Performs cashier d
Job Source: At Home Stores LLCGainwell Technologies
West Sacramento, CA, United States
** Associate Customer Support** Date: Dec 30, 2021 Location: West Sacramento, CA, US, 95605-1630 Req ID: 6917 **Summary** **Job Description** **Essential Job Functions** * Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel. * Researches
Job Source: Gainwell TechnologiesWilson Language Training
Sacramento, CA, United States
Customer Support Specialist Department: Customer Experience Location: Wilson Language Training is looking for a Customer Support Specialist to join the team. This role focuses on high quality interactions with customers via telephone, email, and online chat. Communicating product and service information, managing course enrollments, and assistin
Job Source: Wilson Language TrainingCircle International Bermuda Limited.
Sacramento, CA, United States
**Senior Manager, Customer Support, North America West** at Circle Sacramento - will also consider remote in US This is an exciting new role reporting to the VP of Global Customer Support. You will be joining our rapidly growing team and helping us to scale our Customer Support organization in the North America West region. Were looking for a
Job Source: Circle International Bermuda Limited.CoCard Business
Roseville, CA, United States
CoCard Business is a provider of payment technology solutions for businesses across the United States. We are looking for a stellar Customer Service and Technical Support (CST) Representative with excellent customer service skills with a can-do mentality who is keen to learn and develop their skills while contributing to a high-performing and enthu
Job Source: CoCard BusinessSacramento, CA, United States
**Manager, Customer Support**
Remote / Consumer Advocates / Full Time We are a very profitable and fast-growing healthcare startup -- a small and mighty team of 80 helping people find, enroll in, and use high-quality health coverage. We've doubled in each of the past three years and are now the largest ACA enrollment platform after , having helped over 9 million people enroll in health coverage. We're a mission-driven team that advocates for and cares about the people we serve.
We are a double bottom-line company: revenues and enrollments in ACA coverage. The ACA brings high-quality, comprehensive, and affordable health coverage within reach for low-income Americans. And we exist to make that promise a reality. Your contribution will positively help millions of people, helping them to navigate the complex and confusing health insurance industry and to access health care when they need it.
We are committed to building a team balanced in representation to best serve the people who use our products. We believe in creating inclusive and equitable spaces, which build trust and respect and foster a sense of belonging. These values are at the core of our culture, and we genuinely believe they will continue to lead our organization to successful outcomes.
**About the Role** HealthSherpa is looking for a Manager for our support team who handles the enrollments for individuals signing up through our platform. You will manage our Sacramento-based Consumer Advocate team to help our consumers find the best health insurance option to fit their family's needs. You will lead a team of licensed agents who will help customers navigate the complex and confusing healthcare industry when they need it and on their terms.
You will oversee deployment of new service models to grow the operation and hit support goals for HealthSherpa. You will report to the Director of Support.
+ Manage daily operations of a team of 30 consumer support reps that scales up to 100+ during peak season (four months between September and December)
+ Hire and train the team, and coordinate coverage throughout peak and off-peak seasons
+ Distill and report on customer feedback and service metrics to inform priorities and goals
+ Establish processes, procedures, and new service models to ensure quality service levels and scalability of the operation
+ Become a Licensed Health Insurance Agent
+ At least 5 years of experience in a direct management roles in a call center, help desk, or other support function
+ Experience hiring and managing diverse teams
+ Ability to work calmly and with focus within ambiguous and sometimes high-volume situations
+ Experience applying data to inform decisions
**What we offer**
+ Great compensation package with meaningful equity in a high growth, profitable company, with offers that are competitive to SF Bay Area regardless of your location
+ Excellent benefits package that includes health, vision and dental coverage for you, your spouse and dependents
+ Monthly grocery / internet stipend
+ 401K w/ a match after grace period
+ Employee assistance program
+ Parental leave
+ 4 weeks paid vacation in addition to holidays
**You Will**
**You Have**
We're building a diverse and inclusive work environment where we learn from each other. We welcome and encourage people of diverse backgrounds, experiences, identities, abilities and perspectives to apply. We are an equal opportunity employer and a fun place to work. Come join the team at HealthSherpa.
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Manager, Customer Support jobs in Sacramento, CA, United States
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