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K2 Staffing
Memphis
Job Description Job Description Summary Our client is a leading IT Solutions Company in the Memphis, TN area and they are in immediate need of a Help Desk Support Level II Technician / SysAdmin . An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. You will work together wit
Job Source: K2 StaffingRobert Half
memphis, tn
Responsibilities: Provide first-level technical support to clients via phone, email, and text message. Diagnose and resolve technical issues related to hardware, software, and network systems. Assist clients with account setup, password resets, and system configurations. Troubleshoot connectivity issues and provide guidance on network troubleshooti
Job Source: Robert HalfHHM CPAs
memphis, tn
HHM CPAs is searching for a Help Desk Specialist to assist our current IT team in the day to day monitoring, tracking, and completion of Tier 1 support tickets. This position will be pivotal as we continue to grow our tech stack and ticket volume. This position will be on-site in Memphis and will not be open to remote opportunities. Responsibilit
Job Source: HHM CPAsHHM CPAs
Memphis, TN, United States
HHM CPAs is searching for a Help Desk Specialist to assist our current IT team in the day to day monitoring, tracking, and completion of Tier 1 support tickets. This position will be pivotal as we continue to grow our tech stack and ticket volume. This position will be on-site in Memphis and will not be open to remote opportunities. Responsibilitie
Job Source: HHM CPAsINSPYR Solutions
Memphis, TN, United States
Title: Information Technology Support Specialist Location: Memphis, TN (REMOTE) Duration: 6 month contract (ongoing) Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. IT Project Coordinator Coordinate and track progress and implementation of IT consulting projects. Ensure deadlines are met, resolve scheduling issues,
Job Source: INSPYR SolutionsVarsity Brands
Memphis, TN, United States
JOIN THE BEST TEAM IN SPORT & SPIRIT At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions - BSN SPORTS and Varsity Spirit - and our network of 6,000+ employees and independent representatives, we are proud
Job Source: Varsity BrandsARServices
Millington
Job Description Job Description Discover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values bu
Job Source: ARServicesARServices
Millington
Discover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values but a way of life. As a graduated 8(a)
Job Source: ARServicesMemphis
Job Description Job Description Summary
Our client is a leading IT Solutions Company in the Memphis, TN area and they are in immediate need of a Help Desk Support Level II Technician / SysAdmin . An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. You will work together with their established team to apply the right expertise to every request while exceeding customer expectations on delivering a superior service experience. In addition, this position is responsible for any onsite work needed such as dispatched support, installations, and project work. Key proactive tasks and system monitoring are also key responsibilities in which make direct positive impact on our client's customers. They strive to be as proactive as possible to reduce reactive issues, so customers focus on what is important to them and their business.
Qualifications & Requirements 5+ years as IT Support Specialist or Systems Administrator - direct end-user support is required
Keen ability to troubleshoot IT issues and dedication follow an issue all the way to resolution
Excellent written and verbal communication with team members and customers
A willingness and commitment to learn new things and grow new skill sets
Ability to work on multiple priorities and/or projects simultaneously
Ability to work with little supervision
Organized, detail oriented and self-motivated.
Take ownership and be accountable for solving support tickets
Ability to fulfill night and weekend shifts as part of our on-call rotation
Ability to work with Level1 on escalated tickets and provide training/feedback for improvement.
Advanced knowledge and competency of all Microsoft Workstation Operating Systems and Applications
Advanced knowledge in managing Microsoft Server Operating Systems and Networks
Intermediate knowledge managing firewalls, layer 2/3 switches, access points and other networking devices
Administration and configuration of Microsoft Office 365 email, applications, and Azure AD
Advanced knowledge of Azure AD, SharePoint, MDM, MFA
Advanced knowledge or Microsoft Active Directory and Group Policy
Experience working with computer peripherals, such as printers and scanners
Strong understanding of hardware, software, and network troubleshooting
Ability to perform onsite installations of IT equipment.
Experience with VPN technologies; configuring, supporting, and troubleshooting
Strong understanding of DHCP and DNS configuration and management
Advanced trouble shooting skills to identify and solve difficult escalated issues.
Virtual Environment Management (VMWare, Hyper-V, Hyper-Converged)
Additional Skills Nice to Have Previous MSP (Managed Service Provider) experience
Experience working with PSA and RMM tools, such as ConnectWise, Autotask, Kaseya
Certifications: A+, Net+, Sec+, MCP, MCSA, MCSE, Microsoft 365
Continued education: Associate or Bachelor degree in MIS or Computer Science
What the company offers Position is Full-Time, salaried and includes these great benefits:
Health, Dental and Vision Insurance
401K retirement plan
Life Insurance
Paid Time Off (PTO)
9 paid holidays
Professional development assistance, training, and certifications
IT Help Desk Support - Level II jobs in Memphis
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