Bilingual Customer Service Representative
Broadview, IL, United States
Audwin Rowe - State Farm Agency is seeking a qualified professional to join their winning team for the role of Bilingual Customer Service Representative - State Farm Agent Team Member (Spanish/English). We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.
Insurance experience is not requested, we will train the right person with the right skill set. If you are interested in finding out more please submit your resume and we will follow up with the next steps.
Job Purpose:
To apply procedural, organizational and customer service skills in a variety of duties. Experience and Knowledge:
1. Experience in a variety of office support positions.
2. Demonstrated knowledge of secretarial and applicable office procedures.
3. Demonstrated knowledge of operational procedures associated with terminals, personal computers and other peripheral equipment.
4. Demonstrated knowledge of grammar, punctuation and syntax applicable to the preparation of keyed materials.
Skills/Abilities:
1. Demonstrated ability to communicate effectively with the public and fellow employees.
2. Ability to apply discretion and appropriate security measures in handling of confidential Information.
3. Demonstrated ability to adjust to fluctuating workloads and priorities.
4. Gather information from existing and potential clients.
5. Pivot clients to new product lines to be developed by licensed team members.
6. Must become a licensed insurance professional.
Duties and Responsibilities:
1. Receive visitors.
2. Respond to routine telephone calls.
3. Prepare reports, records, and information at agent's request.
4. Establish and maintain files.
5. Requisition Supplies.
6. Assist in training of less experienced staff.
As an Agent Team Member, you will receive...
Hourly pay plus /bonus
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements Bilingual Spanish/English
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Property & Casualty license (must be able to obtain)
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.