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Rent Butter Inc
Chicago, IL, United States
Benefits: 401(k) Competitive salary Health insurance Paid time off Training & development Rent Butter, Inc is a resident screening and verification platform utilized by housing providers. We are looking for a motivated and enthusiastic individual to join our customer support team and help us maintain our high standards of customer satisfactio
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Job Source: CoinFlipWorkRamp
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**Customer Support Representative** Chicago / Customer Success / Remote WorkRamp is the leading enterprise platform for corporate learning. Were out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit trust WorkRamp to deliver amazing learning experiences for their customer
Job Source: WorkRampBigTime Software
Chicago, IL, United States
BigTime Software delivers time-tracking, billing and project management software for more than 2,000 firms, tracking over $2 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a venture-funded company headquartered in Chicago committed to helping cl
Job Source: BigTime SoftwareChicago, IL, United States
Benefits:
401(k)
Competitive salary
Health insurance
Paid time off
Training & development
Rent Butter, Inc is a resident screening and verification platform utilized by housing providers. We are looking for a motivated and enthusiastic individual to join our customer support team and help us maintain our high standards of customer satisfaction.
Job Description:
As a Customer Support Specialist, you will be the first point of contact for our clients, providing technical support and general assistance through various channels, including support tickets, taking phone calls, and responding to chats. You will play a crucial role in ensuring our customers receive prompt and effective solutions to their inquiries and issues.
Key Responsibilities:
Respond to customer inquiries and technical support tickets in a timely and efficient manner.
Answer applicant and user questions via phone and chat
Troubleshoot and resolve technical issues related to our products and services or escalate more complex issues to the appropriate team member.
Provide product training and create knowledge base articles and FAQs to empower customers to resolve common issues independently.
Maintain a high level of customer satisfaction by providing friendly and professional support.
Continuously update and maintain knowledge of our products, services, and industry best practices.
Qualifications:
Proven experience in a technical support role, preferably in a software or technology company. but not required.
Applicants must have native-level proficiency in Spanish and English
Strong problem-solving skills and the ability to troubleshoot technical issues.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
Familiarity with help desk software, ticketing systems, and remote support tools.
Ability to work independently and as part of a team.
Basic understanding of software development processes and technologies.
Basic understanding of APIs and network requests.
Customer-focused attitude with a passion for helping others and going above and beyond for customers.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional growth and development within a fast-growing company.
A supportive and collaborative work environment.
Health, dental, and vision insurance
Paid time off
This is a remote position.
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Email Alert for Customer Support Representative Bilingual jobs in Chicago, IL, United States
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