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CoinFlip
Chicago, IL, United States
CoinFlip is a leading fintech company powered by cryptocurrency. The company operates the world's largest network of cryptocurrency ATMs by transaction volume with over 4,500 kiosks across 49 US states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, and Brazil supporting the buying and selling of major cryptocurrencies wi
Job Source: CoinFlipm31.capital
Chicago, IL, United States
**Customer Support Representative** Chicago, IL / Customer Support Customer Support / Full-Time FTX US is a US-regulated cryptocurrency exchange, built from the ground up. Its mission is for FTX US to grow the digital currency ecosystem, to offer US and international traders a platform that inspires their loyalty, and to become the market leading U
Job Source: m31.capitalmyGwork - LGBTQ+ professionals & allies
Chicago, IL, United States
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. About The Role The Customer Support Representative will work as part of our dynamic global support team supporting the Commodities & Energy data business. Covering one of three shifts that cover from 7am to 7pm, the Customer Support Rep
Job Source: myGwork - LGBTQ+ professionals & alliesWorkRamp
Chicago, IL, United States
**Customer Support Representative** Chicago / Customer Success / Remote WorkRamp is the leading enterprise platform for corporate learning. Were out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit trust WorkRamp to deliver amazing learning experiences for their customer
Job Source: WorkRampFriend Health
Chicago, IL, United States
Position Summary Customer Support Representative will be responsible for answering incoming calls from patients and scheduling appointments as needed with Friend Family Health Center’s Providers. The position will work a 40-hour week, which includes varying hours, including weekends and holidays when necessary. This position is part of the local 7
Job Source: Friend HealthFriendHealth
Chicago, IL, United States
Position Summary Customer Support Representative will be responsible for answering incoming calls from patients and scheduling appointments as needed with Friend Family Health Center's Providers. The position will work a 40-hour week, which includes varying hours, including weekends and holidays when necessary. This position is part of the local 7
Job Source: FriendHealthRent Butter Inc
Chicago, IL, United States
Benefits: 401(k) Competitive salary Health insurance Paid time off Training & development Rent Butter, Inc is a resident screening and verification platform utilized by housing providers. We are looking for a motivated and enthusiastic individual to join our customer support team and help us maintain our high standards of customer satisfactio
Job Source: Rent Butter IncRent Butter Inc
Chicago, IL, United States
Benefits: 401(k) Competitive salary Health insurance Paid time off Training & development Rent Butter, Inc is a resident screening and verification platform utilized by housing providers. We are looking for a motivated and enthusiastic individual to join our customer support team and help us maintain our high standards of customer satisfactio
Job Source: Rent Butter IncChicago, IL, United States
BigTime Software delivers time-tracking, billing and project management software for more than 2,000 firms, tracking over $2 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a venture-funded company headquartered in Chicago committed to helping clients run professional teams more efficiently, unlocking potential revenue and improving profitability.
If you love what you do, and want to work in a small team environment that will challenge you to do your best, then check us out!
We are looking for an all-star **Customer Support Representative**. Our Support Team acts as resident product experts to help our customers successfully use the BigTime platform. We are striving to build one of the most impressive customer service reputations in the industry and we are looking for you to not only to contribute but also enhance our level of service and commitment to our customers.
If you have excellent people skills, the desire to dive deep into a new product, and the ability to learn it inside and out, please apply!
Responsibilities
* Handle incoming support requests from customers and prospects through various channels, such as live chat, email and phone
* Educate/train/consult and on-board a wide range of professional service firms on how to fully and proficiently use various features of BigTime in the most effective way to fit their specific industry
* Serve as a resident product expert and maintain exceptional knowledge of the product as we continue to add new features
* Identify/troubleshoot and document priority issues for escalation and communicate relevant information to the appropriate parties
* Contribute to team KPIs by improving average response and resolution times, as well as customer satisfaction ratings
* Work with the product team to discuss/document product enhancement requests coming from customers
Desired Skills and Experience
* 1-3 years of customer service experience (software experience a plus!)
* Ability to reproduce and troubleshoot software and data issues reported by customers
* Use core knowledge and on-the-job training to respond to customer requests and queries
* A strong passion for teaching technology to others to set clients up to be self-sufficient
* Ability to quickly learn how to use tools including Slack, Desk, and Salesforce to perform your job
* Excellent verbal and written communication skills
* Ability to be resourceful with impressive critical thinking skills
* Ability to be pro-active and work independently. Self motivated to strive!
* Experience supporting Windows, IOS, and Android devices.
* Demonstrated ability to deal with change and be a team player
* Experience with accounting or project management software a plus, especially Quickbooks!!
BigTime Software is a developer of online time and billing applications for professional service firms. Our software is used by thousands of accountants, engineers, and consultants. If you are passionate about consultative selling, and want to work in a small team environment that will challenge you to do your best, then check us out!
Working at BigTime has its benefits!
-Base salary + quarterly bonuses
- Company paid health & dental plans
- Venture funded - potential to earn stock options
- Company provided latest technology & software tools
Applicants must be authorized to work in the U.S. BigTime Software, Inc. is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
**Apply for Customer Support Representative**
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Email Alert for Customer Support Representative jobs in Chicago, IL, United States
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