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m31.capital
Chicago, IL, United States
**Customer Support Representative** Chicago, IL / Customer Support Customer Support / Full-Time FTX US is a US-regulated cryptocurrency exchange, built from the ground up. Its mission is for FTX US to grow the digital currency ecosystem, to offer US and international traders a platform that inspires their loyalty, and to become the market leading U
Job Source: m31.capitalmyGwork - LGBTQ+ professionals & allies
Chicago, IL, United States
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. About The Role The Customer Support Representative will work as part of our dynamic global support team supporting the Commodities & Energy data business. Covering one of three shifts that cover from 7am to 7pm, the Customer Support Rep
Job Source: myGwork - LGBTQ+ professionals & alliesWorkRamp
Chicago, IL, United States
**Customer Support Representative** Chicago / Customer Success / Remote WorkRamp is the leading enterprise platform for corporate learning. Were out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit trust WorkRamp to deliver amazing learning experiences for their customer
Job Source: WorkRampBigTime Software
Chicago, IL, United States
BigTime Software delivers time-tracking, billing and project management software for more than 2,000 firms, tracking over $2 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a venture-funded company headquartered in Chicago committed to helping cl
Job Source: BigTime SoftwareFriend Health
Chicago, IL, United States
Position Summary Customer Support Representative will be responsible for answering incoming calls from patients and scheduling appointments as needed with Friend Family Health Center’s Providers. The position will work a 40-hour week, which includes varying hours, including weekends and holidays when necessary. This position is part of the local 7
Job Source: Friend HealthFriendHealth
Chicago, IL, United States
Position Summary Customer Support Representative will be responsible for answering incoming calls from patients and scheduling appointments as needed with Friend Family Health Center's Providers. The position will work a 40-hour week, which includes varying hours, including weekends and holidays when necessary. This position is part of the local 7
Job Source: FriendHealthGOGcG
Chicago, IL, United States
Overview As our client base continues to expand, GCG is looking for a Customer Support Representative to support the Inside and Outside Sales team for our Connectivity and Network Solutions (CNS) division! In this role, you will contribute to the team's success by providing best-in-class support to our sales team, entering customer orders and
Job Source: GOGcGRent Butter Inc
Chicago, IL, United States
Benefits: 401(k) Competitive salary Health insurance Paid time off Training & development Rent Butter, Inc is a resident screening and verification platform utilized by housing providers. We are looking for a motivated and enthusiastic individual to join our customer support team and help us maintain our high standards of customer satisfactio
Job Source: Rent Butter IncChicago, IL, United States
CoinFlip is a leading fintech company powered by cryptocurrency. The company operates the world's largest network of cryptocurrency ATMs by transaction volume with over 4,500 kiosks across 49 US states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, and Brazil supporting the buying and selling of major cryptocurrencies with cash. In 2020, CoinFlip launched Order Desk, an over-the-counter service that provides investors with a personal account manager and competitive coin pricing. In 2023, CoinFlip launched a digital app and created an additional way to easily buy, sell, send, swap, and receive crypto.
CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 Deloitte Technology Fast 500, was named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain's and was awarded the 2021 and 2022 Stevie
Awards for Customer Service. For more information about CoinFlip, please visit www.CoinFlip.tech.
We’re seeking a Customer Support Agent responsible for supporting our ATM customers by registering users, increasing buy limits, helping customers complete transactions at our ATMs, answering questions regarding cryptocurrency, initiating compliance investigations, and addressing technical issues with the terminals themselves.
Responsibilities
Supporting our ATM customer base via phone and chat
Registering new users
Validating customers who want to increase buy limits
Handling any functional questions regarding the usage of our terminals
Answering customer crypto questions
Completing all expected training to continue to grow and validate their abilities
Adhering to all performance expectations documented in the Customer Support Confluence page.
Other duties as assigned
Qualifications
Affinity for helping others and nurturing relationships
Customer advocacy
Empathy
Troubleshooting and issue resolution
Problem solving
Keen attention to detail
Willingness to work a flexible schedule, as this position requires weekend and overnight hours
Foundation in cryptocurrency knowledge
Phone skills
Nice To Have
Willing to work a flexible schedule
Bilingual
Basic knowledge of cryptocurrency and blockchains
General passion and knowledge of fintech and crypto
Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge. Compensation is above and beyond a typical “startup” — we offer competitive salaries, performance-based incentives, and competitive benefits for full-time employees.
CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted.
By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we’ll work with you to meet your needs.
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Email Alert for Customer Support Representative jobs in Chicago, IL, United States
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