Service Product Manager

Billerica, MA, United States

Our Opening and Your Responsibilities As our Service Product Manager, you will be responsible for collaborating with Product Managers and BSU Service Managers within the PRO Division in researching and defining serviceability requirements and new service offerings within new product development programs. You will participate as a representative of PRO Service in selected product development. You will also provide support and liaison with the Product Managers, SBU Service Managers, and Global Service Team in management of Standard Service Products, Bundles, and Global Service Products. Additionally, you will participate in new product development programs to ensure an effective product launch to our service channels and customers. This role will also include managing the development of stand-alone service products, including all aspects of market research, requirements definition, product development, and product launch. The role will also entail managing service marketing programs, in collaboration with PRO Divisional marketing and SBU marketing teams, for execution by our Marketing Organizations. Additional duties will include helping to define and manage programs for enhancement of service tools, production and analysis of service quality and performance data and reports, and creation of tools and guidelines for service sales and operations. Additional responsibilities will include: Administration and Management- Administering and managing the service product portfolio within our information systems and managing portfolio development and maintenance in support of global deployments.

Production and Reporting- Creating periodic materials and reports for service sales, operations, and quality improvement initiatives from BI tools.

Project Specification and Plan- Developing in cooperation with the Divisional Service Champion product specifications and plans for new service products and programs and for the service elements of new products. Specification and plan will address the market and business requirements elaborated in the business case.

Product and Program Development- Managing in cooperation with the Divisional Service Champion the development of and launch; support, sales, marketing, and delivery materials and processes for new service products and programs. This will require field-based work for deploying and training.

Market Research- Researching and documenting market requirements for new service products and programs and for product serviceability improvements and solutions. Collaborating in developing a business case for new service offerings, programs, and product features.

Marketing Programs- Proving guidance and input for the development and delivery of marketing materials, content, and campaigns, Analyzing and reporting on marketing program effectiveness.

What You Need to Succeed Bachelor of Science degree in engineering, business, data, or related field.

3-5 years of experience in data analytics or business analytics.

Knowledge of deployment and support of technology-based services, products, and/or programs.

Experience in developing and deploying marketing materials and programs.

Familiarity of working in a global team and collaborating across multiple time zones, countries, and cultures.

Travel will be about 10-15%, typically quarterly, and include both domestic and international destinations.

Our Offer to You Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire

Tuition reimbursement, educational matching gift program, perks and discounts

Parental and caregiver leave programs

All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

Global market strength and worldwide leadership in precision instrumentation

A brand name that is identified worldwide with precision, quality, and innovation

Thousands of patents, design and innovation awards across the Mettler Toledo

Global recognition for the quality of our products and services

About Mettler Toledo METTLER TOLEDO Thornton is the leading global innovator in pure and ultrapure water measurement. We use innovative technologies with high performance customer-focused products, balancing agility with decades of analytics experience. Our customers integrate and manage pure and ultrapure water systems in demanding pharmaceutical/biotech, power generation and microelectronics industries, involving a broad spectrum of precise analytical technologies. We are part of Mettler-Toledo, a global manufacturer of precision instrumentation. Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy . If you’d like more information about your EEO rights as an applicant under the law, please click here .

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