Director, Product Management

San Francisco, CA, United States

About The Role

The Director of Product Management will help drive JustAnswer's expansion efforts by partnering with business leaders to envision growth strategies, managing the P&L for our high-traffic B2C funnel attracting millions of monthly visitors, and spearheading multiple growth initiatives. The Director of Product Management will craft and execute strategies to optimize the funnel experience for paid search and organic traffic, collaborate with the Customer Acquisition team to maximize revenue, and integrate AI insights to tailor marketing efforts for optimal conversions. Working closely with the CRM team, the Director of Product Management will customize post-conversion flows and ensure company leaders and stakeholders have visibility into growth strategies and performance expectations. The Director will be instrumental in removing blockers, fostering cross-functional collaboration, and inspiring a team of product managers to achieve growth objectives with innovation and excellence.

What You'll Do

Partner with business leaders to build vision forJustAnswer'sgrowth

Manage P&L for our high-traffic, high-converting B2C funnel with >10 million visitors each month

Own strategy and executionfor multiple growth initiatives

Develop strategy and define the funnel experience for customers coming from paid search ads and organic listings

Work with the Customer Acquisition team to better monetize traffic and create targeted remarketing campaigns for non-converters

Partner with the AI team to understand what themes to present to customers and tailor our marketing accordingly to optimize conversions

Collaborate with the CRM team to customize the post-conversion flow using themes from the funnel

Be the voice of the growth initiative - ensure the company leaders and key stakeholders havevisibility into the growth strategy, and performance expectations,work cross-initiatives to remove blockers andachieve goals

Manage, develop, and inspireyourteam of product managers

What We're Looking For

10 years of experience working in e-commerce and high-growth consumer businesses, optimizing conversions at high-traffic sites

5+ years of experience leading and developing high-performing Product teams.

Previous experience working closely with conversion optimization and subscription management

Proven ability to collaborate effectively with cross-functional teams.

Experience with pricing strategy and business models

Experience working on Mobile apps

5+ years of experience with A/B testing.

Bachelors Degree Required. MS/MBA preferred

Product Management Certification from Pragmatic, Product School, etc. preferred

About Us We are a San Francisco based company founded in 2003. Our mission is simple: we help people.We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that's (drum roll, please) profitable!

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It's not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

Data driven : Data decides, not egos

Courageous: We take risks and challenge the status quo

Innovative: We're constantly learning, creating, and adapting

Lean: We focus on customers, using lean testing to learn how to serve them best

Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

Fully Remote Work Environment

Competitive Pay

United Healthcare PPO, Kaiser

FSA and HSA options, including Dependent Care Spending

Dental & Vision

Employer paid Long & Short - Term Disability

Employer paid life insurance

$75 monthly Remote-Work stipend

$360 annual Wellness stipend

$200 per year for registration fees for fitness events, races, and marathons

Flexible time off

11 company holidays

401k with company matching

Paid parental leave

Charitable donation matching

JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Remote From these States Arizona, California, Florida, Georgia, Idaho, Illinois, Indiana, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, West Virginia and Wisconsin.

Pay Transparency JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.

Our Commitment to Diversity At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

#LI-REMOTE

#J-18808-Ljbffr