Director, Product Management

San Francisco, CA, United States

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Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Details

Salesforce Customer 360 is an integrated CRM platform that provides a 360-degree view of your customers. With the Customer 360, every company can collaborate around their customer directly or indirectly to deliver data driven personalized experiences their customers expect. Included in this platform is Salesforce Data Cloud product, which provides customers a single source of truth about each customer across sales, service, marketing, commerce and external data sources – all points of interaction. Salesforce Data Cloud aggregates customer data from many sources, creates rich and dynamic customer profiles with intelligent insights using Einstein AI, and builds 1 to 1 personalized customer experiences based on these profiles. It is the future of Intelligent CRM. It's an enormous opportunity!

We are looking for a passionate Product Manager that wants to be a part of defining the future of data driven CRM. The right candidate will have in-depth experience building BI and AI analytics platform capabilities using metadata driven system, configuration based extensibility across UI, persistence, analytics and integration layers, integrating data in heterogeneous application landscapes with use of APIs & connectors and domain expertise with Salesforce or equivalent CRM or Marketing solutions. Experience with big data technologies, analytic platforms or applications built for high scale and performance is a big plus.

Reasons To Join

Impact - your work will be used by thousands of customers, including Fortune 500 companies

Technology - you will be working with consumer-scale big data and analytics technologies.

People - work with phenomenal people in engineering, user experience, research, data science, customer success and more. Providing excellent opportunities to contribute and Learn from the best!

Broad Exposure - you’ll partner with dozens of teams across the company, building your profile and influence while you learn a ton about the top products.

Learning - you will join a highly cross functional team who interact with all parts of the business every single week.

Customer Success - You will work in an organisation highly passionate about delivering customer success throughout their lifecycle

Salesforce is a great place to work where there’s open and honest communication with our Ohana culture.

Responsibilities

10+ years of technology experience, defining the product capabilities for data ingestion, data federation, data management, data governance, data modeling & data analytics with UI, metadata and API based extensibility for the Salesforce Data Cloud. Experience delivering feature capabilities for Data, Analytics and AI/ML products preferred.

Delivering the administration and setup experience for the Salesforce Data Cloud.

Work with other Salesforce cloud products to light up end 2 end use cases based on data and analytics integrations.

Collaborating with Salesforce Platform Engineering teams to drive necessary platform requirements and dependencies.

Deliver resources to support adoption through various channels, training, trailhead, blogs, open source and internal proof of concepts.

Collaborate across multiple teams internally. These services have a high number of internal partners with complex needs and require strong product leadership to ensure alignment, consistent design principles, and adoption from other teams.

Balance product vision & roadmap with partner and customer feedback, competitive analysis, prioritizing across a diverse set of inputs and constituents.

Engage with our partner and customer communities to deliver feature and product enablement, drive customer success and product adoption.

Highly Data Driven, experienced with estimations, drive metrics and KPI for adoption, growth etc.

Experienced in CTS analysis, Pricing and Packaging.

Work closely with key customers to envision, plan and implement along with assigned architecture and consulting resources.

Qualifications

A deep understanding of the building App Platforms including metadata, custom objects & fields, APIs and Setup.

BS or MS in Engineering, Computer Science, or related fields or equivalent experience in technical leadership roles.

Minimum of 15-18 years combined experience in engineering or product management with expertise in SaaS or PaaS environments.

Shown ability to influence and coordinate cross-functional teams to complete a plan.

Well-developed leadership, management, and strategic-thinking skills, with the ability to excite and lead others.

Excellent organization and communications skills, with experience communicating across groups with varying degrees of technical background.

Experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer issues.

Experience with big data technologies, analytic platforms and AI/ML frameworks

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $193,200 to $280,200.

For California-based roles, the base salary hiring range for this position is $210,800 to $305,600.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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