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CPI Security Systems, Inc.
Charlotte, NC, United States
** Customer Support Advisor - $1,000 SIGN ON BONUS** **Job Category****:** Customer Operations **Requisition Number****:** CUSTO02949 Showing 1 location **Job Details** **Description** **Position Summary:** CPI Security is looking for **Customer Support** **Advisors****We're glad you asked:** * **Daily and weekly sales contes
Job Source: CPI Security Systems, Inc.Best Buy
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Concord, NC, United States
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Job Source: At Home Stores LLCAt Home Stores LLC
Pineville, NC, United States
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Job Source: At Home Stores LLCAt Home Stores LLC
Charlotte, NC, United States
Job Description @page { size: 8.27in 11.69in; margin: 0.79in } p { line-height: 115%; margin-bottom: 0.1in; background: transparent } pre { font-family: "Liberation Mono", monospace; font-size: 10pt; background: transparent } $14.25-18.53/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, clos
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**Description** **Customer Support Manager - Americas Location: Charlotte, NC** The Customer Support Manager is responsible for the day-to-day interactions between our B2B customers within the U.S., Canada, and Latin America regions and the InVue customer support team, providing leadership and close supervision of the team to achieve total customer
Job Source: InVue Security Products Inc.At Home Stores LLC
Charlotte, NC, United States
Charlotte, NC, United States Job Identification 16166 Locations Posting Date 04/25/2024, 10:51 AM Job Schedule Job Description $11.75-15.28/hourThe Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitability th
Job Source: At Home Stores LLCCharlotte, NC, United States
** Customer Support Advisor**
**Job Category****:** Customer Operations **Requisition Number****:** CUSTO02949 Showing 1 location **Job Details**
**Description**
**Position Summary:**
CPI Security is looking for **Customer Support** **Advisors****We're glad you asked:**
* **Daily and weekly sales contests with opportunities to earn additional incentives and great prizes!**
* A fun, healthy, and competitive team atmosphere
* Career growth opportunities within and outside the department
* Specialized, paid training when you start AND ongoing WE INVEST IN AND WE ARE COMMITTED TO YOU!
* Talk about perks! An on-site caf, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
* FULL Benefits available for you and/or your family! Health, dental, vision insurance, along with other benefits.
* 401(k) plan with a competitive company match
* Give back through paid volunteer and charitable engagement opportunities
* Employee referral bonuses get paid to bring CPI more people like you!
* Birthday and work anniversary rewards
* Company-paid holidays, floating holiday, and paid vacation (PTO)
**Key Responsibilities****:**
* Engage, respond, and troubleshoot customer questions and requests on various items such as: CPI equipment, company policies and procedures, customer contracts, system operation and maintenance, monitoring service, answer billing & account inquiries to ensure a seamless customer experience.
* Provide exceptional customer support on CPI products and services by responding and interacting with customers in various platforms such as: text, web chat, email, and phone creating a world class customer experience.
* Utilize upselling techniques to customers about additional CPI products and services.
* Be a first point of contact for customers and key stakeholders on complex issues as you resolve and manage customer inquiries and escalations.
* Applies appropriate troubleshooting methods and techniques in resolving challenges and documents all actions taken.
* Resolves product or service challenges by clarifying the customer's concern; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Perform alarm system downloads to ensure programming of alarm systems, as well as assist field technicians with signal feedback, testing and general customer account information needs.
* Owns brand recognition and sets the example of our culture as you work with customers on completing customer satisfaction surveys.
**Job Requirements/Expertise:**
* High school diploma, some college preferred
* Minimum 2 years previous customer service experience. Technical support experience preferred.
* Advanced typing and computer experience required
* Excellent written and verbal communication skills
* Thrive in a busy, fast-paced work environment
* Ability to multitask navigating multiple interactions at once and able to meet deadlines
* A self-starter who can operate independently, within a team environment
* Phone-based support skills, preferred
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
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Customer Support Advisor jobs in Charlotte, NC, United States
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