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Canonical - Jobs
Charlotte, NC, United States
Job Description Job Description The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible f
Job Source: Canonical - JobsCPI Security Systems, Inc.
Charlotte, NC, United States
** Customer Support Advisor** **Job Category****:** Customer Operations **Requisition Number****:** CUSTO02949 Showing 1 location **Job Details** **Description** **Position Summary:** CPI Security is looking for **Customer Support** **Advisors****We're glad you asked:** * **Daily and weekly sales contests with opportunities t
Job Source: CPI Security Systems, Inc.Anduin
Charlotte, NC, United States
???? **Privacy Notice** **Customer Support Specialist** Virtual / Anywhere / Customer Success / Full-Time Thank you for your interest in joining our A-Team at Anduin! The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-pla
Job Source: AnduinCompass Group Poland Sp. z o.o.
Charlotte, NC, United States
Levy Sector Position Title: IT Support Specialist Pay Range : $16 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1297153 . The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message a
Job Source: Compass Group Poland Sp. z o.o.Xylem
Charlotte, NC, United States
Description We’re Hiring for a Finance Manager - Service Americas! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for in
Job Source: XylemAt Home Stores LLC
Charlotte, NC, United States
Charlotte, NC, United States Job Identification 16166 Locations Posting Date 04/25/2024, 10:51 AM Job Schedule Job Description $11.75-15.28/hourThe Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitability th
Job Source: At Home Stores LLCCaesarstone Ltd.
Charlotte, NC, United States
- Customer Support (OFS) Supervisor **Customer Support (OFS) Supervisor** US Charlotte Sales **Description** The Customer Support (OFS) Supervisor, under the direction of the Customer Support Manager, will primarily be responsible to lead, coach, and motivate the team to achieve customer support goals at the department level. This posit
Job Source: Caesarstone Ltd.Continental
Fort Mill, SC, United States
Company Description Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billio
Job Source: ContinentalCharlotte, NC, United States
**Description**
**Customer Support Manager - Americas
Location: Charlotte, NC**
The Customer Support Manager is responsible for the day-to-day interactions between our B2B customers within the U.S., Canada, and Latin America regions and the InVue customer support team, providing leadership and close supervision of the team to achieve total customer satisfaction, driving a premium customer experience, and loyalty through process and people development.
This Position Will Interact Directly With:
B2B Enterprise Customers
Customer Support Specialists
Business Development Managers
Key Account Managers
Planning & Distribution Teams
Finance
Quality
IT Services
Business leadership
**ESSENTIAL FUNCTIONS & DUTIES:**
*People Management:*
Recruit, mentor and develop customer support specialists
Create and manage by KPIs coach employees on areas of improvement
Provide and document consistent feedback to employees
Complete employee performance reviews
Foster a culture of service and collaboration
Motivate, appreciate, recognize, and inspire employees
Understand and enforce policies, procedures, and instructions to ensure product quality, customer satisfaction, attainment of business goals and environmental well-being
*Customer Experience Excellence:*
Manage Orderbook & Order Fulfillment to meet OTIF goals.
Drive On-Time in Full performance against SLAs. Analyze and root cause performance issues
Support and perform:
o Customer Inquiries
o Material Returns and Customer Complaints
o General Customer Communication
o Project Management for small-medium roll outs, including field services vendors
o Collections support as requested from Finance
o Customer Master Maintenance
Act as a point of escalation for Technical Support, Trouble Shooting, and other concerns via phone, email, and chat applications including management of after hours on-call phone scheduling management
*Continuous Improvement:*
Create and/or improve SOPs including customer playbooks and routing guides
Drive Team Development and Training
Promote user acceptance and integration in to processes of approved technologies
Rely heavily on resources and data to achieve qualitative and quantitative results
Drive to root cause and implement/track and sustain corrective actions
**QUALIFICATIONS:**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION & EXPERIENCE:** BA/BS degree from an accredited institution
5 7 years of professional experience in a B2B customer service, account operations, and/or support role
3+ years direct people management experience
1+ years experience with Zendesk, a plus
High proficiency in Microsoft applications (Word, Excel, PowerPoint, Outlook, Teams)
Strong Order to Cash cycle experience and understanding within consumer electrics and/or hardware and software industry
Strong organizational skills with the ability to effectively prioritize and manage multiple demands in a fast-paced environment
Excellent interpersonal and communication (verbal and written) skills
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Customer Support Manager - Americas jobs in Charlotte, NC, United States
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