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Genesys
, CO, United States
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, person
Job Source: GenesysSwarmia
Denver, CO, United States
Job Overview: At Swarmia, the Technical Support Engineer plays a crucial role in providing a variety of levels of assistance to our customers. This position demands a unique combination of technical expertise and exceptional customer service skills. You will be responsible for diagnosing and resolving complex customer issues, and liaising with our
Job Source: SwarmiaBroadcom
Broomfield, CO, United States
Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please Sign-In before you apply. Job Description: Technical Support Engineer Grade level and location of replacement: ICB4, Technical Support Engineer 4, Broo
Job Source: BroadcomCribl, Inc
Denver, CO, United States
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit along the way. We're growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a
Job Source: Cribl, IncRMI Laser
Denver, CO, United States
Job Description Job Description Located in Lafayette, CO RMI Laser is searching for a customer service-minded individual with technical expertise and quality management experience. This person will lead our product quality and customer satisfaction team to provide technical support resolution on our laser systems and software. The position is in-
Job Source: RMI LaserGoodWe
Denver, CO, United States
About GoodWe: GoodWe, founded in 2010, is one of the top 5 leading global solar inverter and battery storage companies. Our team at GoodWe USA Inc. is growing quickly and we need support in service. This is a unique opportunity to enter the quickly growing renewable energy market. Job Summary : Responsible for analyzing remote failures, if they are
Job Source: GoodWeDice
Broomfield, CO, United States
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Yoh - A Day & Zimmerman Company, is seeking the following. Apply via Dice today! Technical Support Engineer : As a Technical Support Engineer, you will take your vast knowledge of Networking technologies and help our most elite customers troublesh
Job Source: DiceSystem Soft Technologies
Englewood, CO, United States
Job Responsibilities: ● Responsible for coordinating with vendors, customers, installation technicians regarding the install of purchased tech products ● Track and assist in scheduling technicians for multiple jobs ● Ensure installation is completed within a specified time frame or be capable of meeting deadline obligations ● Reviewing and approvin
Job Source: System Soft TechnologiesDenver, CO, United States
ABOUT GRAVITEE
In 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open source solutions existed. Together, they decided to build a complete API platform providing business owners effortless control over their entire API ecosystem.
Gravitee.io is the leading open-source API platform, enabling worldwide developers and business users to build, manage and monitor their APIs. As a team, we are driven by the purpose of giving customers effortless control over their growing API ecosystem and a strong belief in the ethos of open source. We provide the most intuitive platform by understanding customers’ connectivity challenges and anticipating their needs. We are growing rapidly and we are looking for exceptional people who are excited to join us on this career-defining journey.
ABOUT THE ROLE
Gravitee.io is taking APIs to the next level — we are the premier, open-source API platform and we want everyone to know how amazing our software is. To make this happen, we need someone passionate, ambitious, curious, and competitive looking to help our business and play a fundamental role in building something special. This is where you come in.
We are expanding globally to serve the needs of our large international clients who are predominantly in banking, healthcare, insurance, and more. Gravitee is the natural force of connection within the API space — join Gravitee.io and connect with your ideal opportunity.
As the Technical Support Engineer you will be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organization and highly technical- the right candidate will enjoy problem solving with our clients in highly specialized and technical ways. Gravitee clients are the end-users of our platforms and are as technical as you are!
WHAT YOU WILL BE DOING Your daily to-do list will feature some or all of the following, but is not limited to: Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues
Prioritizing issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments
Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
Being innovative within the team and with customers to help improve processes and tools
ESSENTIAL SKILLS The right candidate will possess at least the following skills, if not more: High school diploma required
3+ years of relevant experience in a previous hands-on Level 2 Technical Support or DevOps role
2+ years experience with REST and RESTful APIs
Eager learner, ready to dig into many technical areas
DESIRED SKILLS The right candidate will possess at least one of the following skills: Networking/web architectures including HTTP
Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) is a plus
Experience with trace analysis, debugging, and JVM troubleshooting is a plus
CORE VALUES
At Gravitee, we believe strongly in living our core values as a team and as a company. We don’t just write them- we live them. Our company is based on employees who work and operate with the principles of:
Passion:
Work because you love it. Use your sense of passion to become an expert in your field, to think about where our market is going, how to improve and how to do things better.
Do What It Takes:
Work with speed, fight and intensity to ensure the job is done to your highest standard.
Professionalism:
Respond to needs quickly, in a polite and respectful way, to our internal and external customers.
AT GRAVITEE, YOU’LL GET…
Excellent medical coverage to keep your body and mind healthy
Pension and 401k program options for all locations
Stock option plan for employees
25 days holiday/vacation in addition to in-country national holidays as well
3 mental health days per year with an allowance toward a mood-boosting activity of your choice
Birthday off to celebrate your day
Learn and grow with our professional development allowance to be used to benefit your career
Quarterly outings and an annual offsites in an exciting location!
Hybrid culture with options to go in to an office in one of our hubs
Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector
A meaningful, progressive, global company culture that is as fun as it is hardworking
Endless growth opportunities
At Gravitee, no employee or applicant will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.
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Technical Support Engineer jobs in Denver, CO, United States
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