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LeaseAccelerator
Reston, VA, United States
Job Summary We are seeking a Client Success Manager (CSM) to joining our existing Client Success team. The selected CSM will play a vital role in ensuring the ongoing success, adoption, and engagement of our client base. The CSM will manage a portfolio of clients as their primary client point of contact post implementation. LeaseAccelerator's CSM o
Job Source: LeaseAcceleratorQuorum Analytics Inc.
Washington, DC, United States
Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaign
Job Source: Quorum Analytics Inc.Clarivate Analytics US LLC
Alexandria, VA, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Ex Libris software under Clarivate , identify and mitigate risk , and support the growth of key customers. Working proactively with c u
Job Source: Clarivate Analytics US LLCQuadient
Washington, DC, United States
Connect with Quadient Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day
Job Source: QuadientUpdata Partners
Arlington, VA, United States
Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and effective soft
Job Source: Updata PartnersPerformYard, Inc.
Arlington, VA, United States
Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and effective soft
Job Source: PerformYard, Inc.hotglue
Washington, DC, United States
[Full Time] Customer Success Manager at hotglue (United States) | BEAMSTART Jobs Customer Success Manager hotglue United States Date Posted 03 Nov, 2022 Work Location Washington, DC, United States Salary Offered $40000 — $65000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available Summar
Job Source: hotglueVendoo
Washington, DC, United States
[Full Time] Customer Success Manager at Vendoo (United States) | BEAMSTART Jobs Customer Success Manager Vendoo United States Date Posted 31 Oct, 2022 Work Location Washington, DC, United States Salary Offered $80000 — $120000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available Benefit
Job Source: VendooWashington, DC, United States
Cybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems.
In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and services, ensuring satisfaction, guaranteeing retention, and facilitating expansion. A successful CSM will build strong relationships with the customers and communicate customer needs and expectations to other departments within Cybersixgill.
Responsibilities:
Owning and managing your customers’ life cycles:
Training and Onboarding of new customers.
Assure complete adoption and integration of products within the customer's environment.
Ensure customer retention and identify expansion opportunities.
Actively mitigate churn risks, and work to manage and eliminate such risks.
Serve as the voice of the customer to initiate and lead new processes within the company, while collaborating with other internal stakeholders (R&D, Product, Sales, and Intelligence).
Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.
Provide ongoing technical support to customers, addressing their concerns and requests.
Requirements:
Prior experience in customer-facing processes in SaaS & B2B environments
Excellent written and oral communication skills in English
Hands-on technical background, particularly with SaaS products and services
Strong team player with self-starter capabilities and a proactive approach
Advantages:
Previous experience in the Cyber Security industry including other customer-facing roles such as Intelligence Analysts, SDRs, Pre-sales, Customer Support
Previous experience in a Cyber Threat Intelligence Company - Strong Advantage
Spanish communication (written / oral) skills or proficiency in other languages
Expected travel - a few trips per quarter
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Customer Success Manager jobs in Washington, DC, United States
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