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Focus Technology Solutions Inc
Boston, MA, United States
We're looking to expand our Help Desk team with a dynamic, self starter to serve as the first point of contact for technical issues with our customers. Our Managed Services practice offers a full range of services, whether a client has an existing IT department that is looking to offload certain IT functions, or if a client needs a full-service IT
Job Source: Focus Technology Solutions IncFocus Technology Solutions Inc
Boston
Job Description Job Description We're looking to expand our Help Desk team with a dynamic, self starter to serve as the first point of contact for technical issues with our customers. Our Managed Services practice offers a full range of services, whether a client has an existing IT department that is looking to offload certain IT functions, or if
Job Source: Focus Technology Solutions IncMotion Recruitment Partners LLC
Billerica, MA, United States
Help Desk Support Engineer Billerica, Massachusetts Onsite Contract $20/hr - $25/hr A well known and reputable educational company based in Billerica, MA currently hiring for a Help Desk Support Engineer to help support end users for a 6-month project. You will be working primarily with Windows, Active Directory, Exchange, as well as imaging a
Job Source: Motion Recruitment Partners LLCMotion Recruitment
Billerica, MA, United States
A well known and reputable educational company based in Billerica, MA currently hiring for a Help Desk Support Engineer to help support end users for a 6-month project. You will be working primarily with Windows, Active Directory, Exchange, as well as imaging and shipping machines and resetting passwords. Ideally this person will have at least one
Job Source: Motion RecruitmentKyyba
Boston, MA, United States
Candidates for this position must have STRONG CUSTOMER SERVICE, COMMUNICATION AND INTERPERSONAL SKILLS. The health profession eLicensing Help Desk Specialist will be responsible for assisting external customers (licensees) of the BHPL eLicensing application. The specialist will: guide customers through proper use of the vendor-managed licensing
Job Source: KyybaWestinghouse Electric Company, LLC
Boston, MA, United States
Help Desk Coordinator - 12 Months Richmond, VA Must be local to Richmond, VA To help with technical needs and provide support to employees. This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support. Duties and Responsibilities Computer hardware/so
Job Source: Westinghouse Electric Company, LLCWestinghouse Electric Company
Canton, MA, United States
Help Desk Coordinator - 12 Months Richmond, VA Must be local to Richmond, VA To help with technical needs and provide support to employees. This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support. Duties and Responsibilities Computer hardware/so
Job Source: Westinghouse Electric CompanyKyyba
Boston, MA, United States
About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important
Job Source: KyybaBoston, MA, United States
We're looking to expand our Help Desk team with a dynamic, self starter to serve as the first point of contact for technical issues with our customers.
Our Managed Services practice offers a full range of services, whether a client has an existing IT department that is looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we've got them covered. Inquire today about this exciting opportunity to take your career to the next level!
Some responsibilities include but not limited to:
Serves as a first point of contact for all technical support issues
Provides technical support to resolve network issues, configuring operating systems, as well as remote desktop connections to provide immediate support to customer end users
Diagnoses and troubleshoots software and hardware problems; helps customers install applications and programs
Monitors ticketing system and ensures tickets are addressed in a timely fashion
Performs preventative maintenance for customers including server updates, checking backups, anti-virus, and application maintenance
Delivers a high level of customer service responding to customers quickly and comprehensively
Assumes flexibility with rotating schedules providing on-call support nights, weekends and holidays, as assigned
Collaborates with teammates to further develop self-knowledge of technology while also supporting teammates to meet or exceed customer solutions
Tracks requests and solutions, delivering metrics, establishing trends and outliers, delivering standard reports for management review periodically
All other duties, as assigned
Skills: Level 1 & 2 help desk experience required
Knowledge and proficiency with Microsoft Office products (Word, Excel, PowerPoint), networks and systems such as HP and Dell
Knowledge in implementation and troubleshooting network devices
Configures and troubleshoots VPNs for end user access
Technical knowledge of storage, virtualization, and compute across multiple vendors
Demonstrated positive and professional interpersonal skills, as well as strong written and verbal communications skills
Exceptional customer relations skills to engage and service customers effectively based on the company's values
Strong organizational, multi-tasking, detail-oriented and time management skills
Works independently and collaboratively to resolve problems and manage demands on time and deliverables
Strong documentation skills
Positive teamwork skills
Maintains a high level of confidentiality, professionalism and a courteous demeanor
Experience and Education: 3+ years of experience working in network administration or a Help Desk role with a Managed Services Provider
Experience with Microsoft Office 365
Industry technical certifications a plus
High School Diploma or college courses/certificates in related field (business, computer science, information technology)
Help Desk Engineer jobs in Boston, MA, United States
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