Chicago - Social Media Coordinator

Chicago, IL, United States

Happy Hospitality

Job Posting: Social Media Coordinator

About the Company:

We are a highly motivated bunch who seek to create a space where you know you are going to have a good time. We are known for our art-inspired spaces that are great for social gatherings. Our restaurants are wall to wall with lights, murals, and vignettes.

We are the marinara-muddled minds behind Happy Camper, Homeslice, and Paradise Park restaurants. Our brand is glued together by our company culture. Many of our employees have been with the company from the first installment of the brand, Homeslice, and a common thread we share is paying a distinct amount of attention to detail in creating this atmosphere. Currently, we are looking for other team members who would like to grow their careers within the hospitality industry.

This job is for someone who may be looking for something more unconventional than a downtown office and who values building the customer experience from the ground up. The ideal candidate wants something more than a cubical and to really enjoy their work environment and the people they work with. With a restaurant group expanding as rapidly as we have, we need someone who is self-motivated and willing to take initiative. Job Summary:

As a Social Media coordinator, you will be responsible for creating and maintaining a monthly content schedule. You will develop original content and suggest creative ways to attract more customers and promote our brand. Ultimately, you should be able to increase web traffic and customer engagement metrics aligned with broader marketing strategies. The successful candidate is a highly motivated self-starter who is organized and excited by creating digital content. This role will report directly to Operations and work closely with various members of the management team across all locations.

The role provides an opportunity to grow and develop in an organization with a mission that has real positive social impact, in addition to aggressive business goals. This is an exempt role with hours scheduled Monday through Friday, 9:00am - 5:00pm. Additional hours as required. This is not a remote position.

We highly value creating a company that represents diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, and country of origin, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status or unfavorable discharge from military service.

Casual dress code. A work environment where employees can feel relaxed and able to focus on tasks.

Creative work environment. We also settle in and get a lot done in an open and collaborative, but focused environment. Free food and coffee.

Duties/Responsibilities: Research audience preferences and discover current trends

Create engaging text, image and video content

Design posts to sustain readers' curiosity and create buzz around new products

Measure web traffic and monitor SEO

Stay up-to-date with changes in all social platforms ensuring maximum effectiveness

Facilitate online conversations with customers and respond to queries

Report on online reviews and feedback from customers and fans

Develop an optimal posting schedule, considering web traffic and customer engagement metrics

Develops monthly plan for social schedule

Oversee social media accounts' layout

Suggest new ways to attract prospective customers, like promotions and competitions

Communicate with industry professionals and influencers to create a strong network

Work collaboratively with operations, brand, events, management departments to achieve coherent and comprehensive brand messaging and customer engagement

Prepare and present reports on the results of social media campaigns and strategies to company leadership

Assist in merchandise and packing duties as assigned

Other duties as assigned

Required Skills/Abilities:

Proven work experience as a Social Media coordinator

Expertise in multiple social media platforms

Ability to create fun and engaging copy

In-depth knowledge of SEO, keyword research and Google Analytics

Ability to deliver creative content (text, image and video)

Familiarity with online marketing strategies and marketing channels

Ability to grasp future trends in digital technologies and act proactively

Excellent communication skills

Multitasking and analytical skills

Desirable: Graphic Design experience

Experience in Food Photography

Knowledge in iPhone Photo and Video tools

BS degree in Marketing, new media or relevant field

Required Leadership Skills/Values:

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Decision Making and Problem Solving: Able to identify and analyze program and system problems while offering alternative solutions. Responds well to feedback and takes appropriate actions.

Professionalism: Displays enthusiasm, dedication, and interest regarding position responsibilities and duties. Expresses willingness to undertake projects, supports organizational goals and endeavors, and demonstrates flexibility in response to changing circumstances. Maintains professionalism in all aspects of job duties.

Time Management and Initiative: Works with minimal supervision and effectively completes tasks when direction is given.

Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.

Oral Expression: The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.

Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Attention to detail: A strong sense of attention to detail; proactively advising on mistakes before they are posted/displayed publicly

Required Years of Experience 1-2 years

Physical Demands & Work Environment

Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and require wearing hearing protection.

Non-Physical Demands

Frequently requires time pressures, frequent change of tasks, tedious or exacting work, and working with others as part of a team. Occasionally requires performing multiple tasks simultaneously, emergency situations, and irregular schedule.

Schedule: 40 hour week required

Day Shift/Night Shift - flexible weekly schedule

Monday to Friday, weekend availability

On call

In-office or on-premise work setting

Compensation Details

Compensation: $45-55,000.00

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts

Department : Marketing

Reports to : Operations

Status : Salary

FLSA Code : Exempt

Location: Chicago

Happy Camper is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity.

Must be eligible to legally work in the United States.

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