Global Customer Success Project Manager

Folsom, CA, United States

Core values essential for a successful program manager: Collaboration, Communication, Customer Focus, Drive for Results, Technical Excellence, Attention to Detail, Business Acumen

Strong interpersonal skills to work with and balance resources effectively to the project needs

Skills to synthesize complex technical and business information into clear and concise messages with options enabling efficient and effective decision making

Proven leadership and skills to manage highly matrixed teams through effective influencing

Demonstrated success in inspiring and leading highly functional cross organization teams that consistently execute with velocity and quality

Skills to think strategically and influence stakeholders to adopt change

Result oriented and Attention to details, ability to multi-task

Strong experience utilizing program execution methods around, schedule creation and tracking, risk management definition, tracking and mitigation, resource planning, team minutes creation, AR tracking, financial tracking, etc

You must possess the below minimum qualifications to be initially considered for this position

Bachelor's degree in Project/Program management, Business Administration, Finance, Marketing, Operations, Engineering or other related field of study

8+ years of experience as a program/project manager

Experience with Agile, Hybrid and/or Waterfall project management methodologies

PMP certification

Responsibilities This highly visible role is an excellent opportunity for individuals who enjoy working in fast paced team environment

As a key member of this team, you will be responsible for gathering and defining requirements and program managing key cross-functional strategic initiatives

You will develop and track project plans, capture dependencies, drive the execution of the initiatives, and help measure our success

Leads the project team and is key interface to the project or contributors

Collaborates across organizations to develop a detailed plan(s) and manages all implementation processes, including change control process, testing, documentation, and training, while ensuring budget, schedule, resource allocation, and scope adherence

Works on or delegates, as appropriate, problems/tasks in delivery of specific objectives or general goals

Create high confidence project development and execution plans with well-defined objectives, milestones, and measurable success criteria

Monitors progress against schedule and determines and takes remedial action as appropriate

Communicates anomalies clearly by concisely stating the problem and specific impact on the project

Coordinates and prioritizes utilization of resources with other functions

Keep the project on track; effectively work through challenges with functional areas and executive management

Lead the project team in complex technical and non-technical problem solving

Establish the project priorities, direction, decisions within the defined scope of the projects

Ensure risks are defined, communicated, and addressed through mitigation plans

Regularly present and provide written communication for plans, risks, status, and decisions to varied audiences from functional areas to executive management

Develops solutions to problems by exercising judgment and discretion

Identifies tasks, determines dependencies, assesses costs, and identifies and assigns specific resources, and communicates expectations to team members

We offer a total compensation package that ranks among the best in the industry

It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation

Annual Salary Range for jobs which could be performed in US, California: $116,819.00-$175,333.00

Salary range dependent on a number of factors including location and experience

Qualifications Core values essential for a successful program manager: Collaboration, Communication, Customer Focus, Drive for Results, Technical Excellence, Attention to Detail, Business Acumen

Strong interpersonal skills to work with and balance resources effectively to the project needs

Skills to synthesize complex technical and business information into clear and concise messages with options enabling efficient and effective decision making

Proven leadership and skills to manage highly matrixed teams through effective influencing

Demonstrated success in inspiring and leading highly functional cross organization teams that consistently execute with velocity and quality

Strong communication skills

Skills to think strategically and influence stakeholders to adopt change

Result oriented and Attention to details, ability to multi-task

Strong experience utilizing program execution methods around, schedule creation and tracking, risk management definition, tracking and mitigation, resource planning, team minutes creation, AR tracking, financial tracking, etc

You must possess the below minimum qualifications to be initially considered for this position

Bachelor's degree in Project/Program management, Business Administration, Finance, Marketing, Operations, Engineering or other related field of study

8+ years of experience as a program/project manager

Experience with Agile, Hybrid and/or Waterfall project management methodologies

PMP certification

Responsibilities This highly visible role is an excellent opportunity for individuals who enjoy working in fast paced team environment

As a key member of this team, you will be responsible for gathering and defining requirements and program managing key cross-functional strategic initiatives

You will develop and track project plans, capture dependencies, drive the execution of the initiatives, and help measure our success

Leads the project team and is key interface to the project or contributors

Collaborates across organizations to develop a detailed plan(s) and manages all implementation processes, including change control process, testing, documentation, and training, while ensuring budget, schedule, resource allocation, and scope adherence

Works on or delegates, as appropriate, problems/tasks in delivery of specific objectives or general goals

Create high confidence project development and execution plans with well-defined objectives, milestones, and measurable success criteria

Monitors progress against schedule and determines and takes remedial action as appropriate

Communicates anomalies clearly by concisely stating the problem and specific impact on the project

Coordinates and prioritizes utilization of resources with other functions

Keep the project on track; effectively work through challenges with functional areas and executive management

Lead the project team in complex technical and non-technical problem solving

Establish the project priorities, direction, decisions within the defined scope of the projects

Ensure risks are defined, communicated, and addressed through mitigation plans

Regularly present and provide written communication for plans, risks, status, and decisions to varied audiences from functional areas to executive management

Develops solutions to problems by exercising judgment and discretion

Identifies tasks, determines dependencies, assesses costs, and identifies and assigns specific resources, and communicates expectations to team members

Benefits We offer a total compensation package that ranks among the best in the industry

It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation

Annual Salary Range for jobs which could be performed in US, California: $116,819.00-$175,333.00

Salary range dependent on a number of factors including location and experience

Job Description

We are looking for a highly motivated Project Manager (PM) to lead projects across the Global Customer Success organization, within the Sales and Marketing Group (SMG). The SMG Global Customer Success (GCS) organization is a worldwide organization that provides a full range of scalable services that spans across Intel and the lifecycle of our products and programs to meet the... needs of every customer from the single end user to the large-scale distributors and original equipment manufacturers.

These services include:

• Intel programs and post launch product technical and warranty support.

• Design-in testing tools and services via the Design-in Tools Store.

• Pre-sales design enablement and engineering services.

• Enabling worldwide adoption of Intel technology through Build, Loan, and Event services.

This highly visible role is an excellent opportunity for individuals who enjoy working in fast paced team environment. As a key member of this team, you will be responsible for gathering and defining requirements and program managing key cross-functional strategic initiatives. You will develop and track project plans, capture dependencies, drive the execution of the initiatives, and help measure our success.

Your responsibilities include:

• Leads the project team and is key interface to the project or contributors.

• Collaborates across organizations to develop a detailed plan(s) and manages all implementation processes, including change control process, testing, documentation, and training, while ensuring budget, schedule, resource allocation, and scope adherence.

• Works on or delegates, as appropriate, problems/tasks in delivery of specific objectives or general goals.

• Create high confidence project development and execution plans with well-defined objectives, milestones, and measurable success criteria.

• Monitors progress against schedule and determines and takes remedial action as appropriate. Communicates anomalies clearly by concisely stating the problem and specific impact on the project. Identifies tasks, assesses costs, identifies, and assigns particular resources, and communicates expectations to team members.

• Coordinates and prioritizes utilization of resources with other functions.

• Keep the project on track; effectively work through challenges with functional areas and executive management.

• Lead the project team in complex technical and non-technical problem solving.

• Establish the project priorities, direction, decisions within the defined scope of the projects.

• Ensure risks are defined, communicated, and addressed through mitigation plans.

• Regularly present and provide written communication for plans, risks, status, and decisions to varied audiences from functional areas to executive management.

• Develops solutions to problems by exercising judgment and discretion.

• Identifies tasks, determines dependencies, assesses costs, and identifies and assigns specific resources, and communicates expectations to team members.

In addition to the qualifications a successful candidate will demonstrate:

• Core values essential for a successful program manager: Collaboration, Communication, Customer Focus, Drive for Results, Technical Excellence, Attention to Detail, Business Acumen.

• Strong interpersonal skills to work with and balance resources effectively to the project needs.

• Skills to synthesize complex technical and business information into clear and concise messages with options enabling efficient and effective decision making.

• Proven leadership and skills to manage highly matrixed teams through effective influencing.

• Demonstrated success in inspiring and leading highly functional cross organization teams that consistently execute with velocity and quality.

• Strong communication skills.

• Skills to think strategically and influence stakeholders to adopt change.

• Result oriented and Attention to details, ability to multi-task.

• Strong experience utilizing program execution methods around, schedule creation and tracking, risk management definition, tracking and mitigation, resource planning, team minutes creation, AR tracking, financial tracking, etc.

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. This Position is not eligible for Intel immigration sponsorship.

Minimum Qualifications:

• Bachelor's degree in Project/Program management, Business Administration, Finance, Marketing, Operations, Engineering or other related field of study.

• 8+ years of experience as a program/project manager.

• Experience with Agile, Hybrid and/or Waterfall project management methodologies.

• PMP certification.

Preferred Qualifications:

• Agile Certified Practitioner (PMI-ACP)

• Program Management Professional (PgMP)

• Certified ScrumMaster (CSM) or Certified Scrum Practitioner (CSP)

• Green Belt, Black Belt Lean Six Sigma Certification.

Inside this Business Group

Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.Other Locations

US, OR, Hillsboro; US, AZ, Phoenix; US, CA, Santa ClaraPosting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

Annual Salary Range for jobs which could be performed in US, California: $116,819.00-$175,333.00

• Salary range dependent on a number of factors including location and experienceWorking Model

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs Company information

Intel’s mission is to shape the future of technology to help create a better future for the entire world. By pushing forward in fields like AI, analytics and cloud-to-edge technology, Intel’s work is at the heart of countless innovations. From major breakthroughs like self-driving cars and rebuilding the coral reefs, to things that make everyday life better like blockbuster effects and improved shopping experiences — they’re all powered by Intel technology. With a career at Intel, you have the opportunity to help make the future more wonderful for everyone.Join us.

Software, Information Technology, Manufacturing, Technology, IT Services, Consumer Electronics, Cloud Computing, Computer Software, Telecommunications, Telecommunications Services

Company Specialties:

semiconductor design and manufacturing, artificial intelligence, autonomous driving, and non-volatile memory solutions

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