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ICS Managed IT Services
Gastonia, NC, United States
We are seeking an IT Help Desk Technician to join our team! This position is an in-office help desk technician that assists clients with technical needs as well as serve on a team for on-boarding new services. The proper candidate will possess: Excellent communication skills (Email, verbal, and follow-up) Ability to meet requirements and deadline
Job Source: ICS Managed IT ServicesICS Managed IT Services
Gastonia
Job Description Job Description We are seeking an IT Help Desk Technicianto join our team! This position is an in-office help desk technician that assists clients with technical needs as well as serve on a team for on-boarding new services. The proper candidate will possess: Excellent communication skills (Email, verbal, and follow-up) Ability to
Job Source: ICS Managed IT ServicesMadison Capital Group Holdings, LLC
Charlotte, NC, United States
Madison Capital Group Holdings, LLC, is a vertically integrated real estate investment and development firm with a primary focus on the Multifamily, Self-Storage and Boat and RV Storage sectors. In the multifamily sector, we focus on the development of high-quality, suburban, garden-style apartment communities throughout the Southeast. In the Self-
Job Source: Madison Capital Group Holdings, LLCPassero Associates
Charlotte, NC, United States
[Want to take your career to a higher level? *[Passero Associates IT Department[ seeks an * [IT Help Desk Technician[ in the **[Charlotte, NC office[. The candidate we are seeking is customer service oriented, organized, and has experience with setting up and troubleshooting technology. [Responsibilities:]{calibri",sans-serif"=""} ]{calibri",sans-
Job Source: Passero AssociatesCharlotte-Mecklenburg Schools
Charlotte, NC, United States
Non Instructional/Support Services Job Number 4600296332 Start Date Open Date 04/09/2024 Closing Date 05/24/2024 Summary: The SIS Help Desk Coordinator's primary responsibility will be to provide support on the Student Information System Help Desk (currently PowerSchool, soon moving to Infinite Campus). This includes providing support to CMS
Job Source: Charlotte-Mecklenburg SchoolsNetwork Essentials
Charlotte, NC, United States
Job Description: The Help Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. Basic Functions: IT Support relating to technical issues involving Micros
Job Source: Network EssentialsBartlett Tree Experts
Charlotte, NC, United States
**Title: IT Support Specialist** Location: Date Listed: 2/22/2022 Hire Type: Regular Full-Time Overview: Reporting to the Technology Success Manager, the Technology Success Advocate provides outstanding customer service to all end-users, has excellent interpersonal and communication skills, a deep but ever-evolving, technical knowledge, a positive
Job Source: Bartlett Tree ExpertsSREE Hotels LLC
Charlotte, NC, United States
SREE Hotels is looking for an experienced IT Support Specialist at our corporate office located in the Ballantyne area of Charlotte . Position Summary: We are seeking a highly motivated and customer-focused individual to join our IT team as a Technology Support Specialist. The ideal candidate will be responsible for providing technical assista
Job Source: SREE Hotels LLCcharlotte, nc
Help Desk Support Analyst
Hybrid – Charlotte, NC
Brooksource is searching for a Help Desk Support Analyst in Charlotte, NC to support internal employees for our Fortune 500 Telecommunications client. This position is an ongoing long-term contract with potential for full-time conversion. This is the ideal opportunity for a recent college or IT bootcamp graduate with 3+ months of technical helpdesk experience to get their foot in the door and grow within a supportive team.
This Analyst will be a part of Support Desk responsible for providing first level IT support for IT-related business partner issues and service requests. This position requires participation in a hybrid working model, with 3 days per week spent in our client’s south Charlotte, NC area office and 2 days remote.
Daily You Will:
Provide live phone support to the employees, employing a high degree of customer service, technical expertise and timeliness.
Provide basic level remote IT assistance for problem resolution and escalate complex problems to second tier personnel
With moderate supervision, take ownership of an issue and follow through on a resolution with end users and other pertinent IT staff
Track support calls in the Help Desk ticketing system
Adhere to established standards and procedures in resolving problems.
Major Duties and Responsibilities:
Receive customer support requests via phone and email from employees and contractors worldwide in a fast-paced environment.
Use basic troubleshooting techniques to resolve or route issues pertaining to email problems or features, network connectivity, personal computer problems, and application problems for our employee and contractor customer base.
Use multiple ticketing systems to document and route support case to the appropriate group(s) who can assist in resolving the issue.
Expect a case load of approximately 40-50 cases per day.
Regular interaction with various support groups and end-users at all levels.
Analyze problems and solve them creatively.
The ability to develop a strong knowledge of products, features and services and how our customers use them.
Ability to handle multiple tasks simultaneously, prioritize and complete specified tasks on time.
Ability to effectively communicate orally and in written form.
Assist on special projects and escalations outside of normal call taking responsibilities without affecting the team goals for hold times and abandon rates or any personal goals.
Learn how to identify inefficiencies and work with leadership to improve the overall functionality of the support desk.
An ability to follow a defined day to day work schedule and be punctual for all duties.
Skillset:
*Previous over-the-phone support desk troubleshooting is required*
Bachelor’s/Associate’s Degree or Bootcamp background in Computer Science or IT related field, or equivalent professional experience
3+ months of previous Helpdesk or similar experience, ideally including Windows 10, basic networking, printer, virtual desktop, VPN, remote-in, password resets, and other troubleshooting experience.
Excellent Customer Service skills, including a positive attitude and ability to instill confidence in your customers. Proactive follow-up, effective problem resolution, and end-to-end ownership of the problems is required. Also requires proven ability to learn new systems as required to effectively support customer needs.
Must be team-oriented and able to work in a fast-paced environment. Must work together with team to build and maintain effective single point of contact.
Must be customer-centric and passionate in promoting your customers’ needs and getting them met.
High attendance reliability
Environment:
Hours: Monday-Friday, variety of shifts
Location: Charlotte, NC area (about 10 minutes SW of Uptown Charlotte) – 3 days per week on site, 2 days remote
BENEFITS OF WORKING WITH BROOKSOURCE:
Direct communication with the hiring manager, which allows us to move candidates through the interview process faster.
Dedication to keep an open line of communication and provide full transparency.
Help Desk Support Specialist jobs in charlotte, nc
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