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Regions Bank
Charlotte
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive t
Job Source: Regions BankRegions Bank
Charlotte, NC, United States
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive t
Job Source: Regions BankBrooksource
charlotte, nc
Help Desk Support Analyst Hybrid – Charlotte, NC Brooksource is searching for a Help Desk Support Analyst in Charlotte, NC to support internal employees for our Fortune 500 Telecommunications client. This position is an ongoing long-term contract with potential for full-time conversion. This is the ideal opportunity for a recent college or IT boot
Job Source: BrooksourceSolugenix
Gastonia, NC, United States
Desktop Support Specialist (Networking Knowledge) - Up to $24/hr Gastonia, NC (Onsite) Contract to possible hire Job ID 2024-9690 Solugenix is assisting a client in their search for a Desktop Support Specialist with networking knowledge. This is a contract to possible hire opportunity based out of Gastonia, NC. Qualifications: Desktop Support p
Job Source: SolugenixOrbus Exhibit & Display Group
Huntersville, NC, United States
SEG SYSTEMS - IT SERVICE DESK SPECIALIST Charlotte, NC, US 8 days ago Requisition ID: 1382 SEG Systems knows retail. Whether there is a need for frames and lightboxes, retail displays or custom retail solutions, we are a trusted partner and strive to make the impossible possible. Our goal is to deliver the ultimate customer experience by bein
Job Source: Orbus Exhibit & Display GroupContinuum Care Services, Inc. - Concord
Concord, NC, United States
Peer Support Services (PSS) are an evidenced-based mental health model of care that provides community-based recovery services directly to a Medicaid-eligible adult beneficiary diagnosed with a mental health or substance use disorder. PSS provides structured, scheduled services that promote recovery, self-determination, self-advocacy, engagement in
Job Source: Continuum Care Services, Inc. - ConcordAtos
Charlotte, NC, United States
**IT Support Specialist** **Location:** Charlotte, NC, US-US **About Atos** Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Busin
Job Source: AtosCamelot Consulting, Inc.
Charlotte, NC, United States
Camelot Consulting, Inc. is a 30+-year-old software development firm located near Pineville, NC, equipped with a talented staff of software designers, programmers, and consultants. We develop, sell and support software for the 3rd party logistics market which includes public warehousing and transportation companies. Our application is developed upo
Job Source: Camelot Consulting, Inc.Charlotte, NC, United States
**Title: IT Support Specialist**
Location:
Date Listed: 2/22/2022
Hire Type: Regular Full-Time
Overview:
Reporting to the Technology Success Manager, the Technology Success Advocate provides outstanding customer service to all end-users, has excellent interpersonal and communication skills, a deep but ever-evolving, technical knowledge, a positive attitude, a sense of urgency, and is collaborative, resourceful, punctual, and professional.
The Bartlett Office of Technology works to ensure proper computer and mobile device operation in support of essential business tasks for approximately 2,500 users across 150+ office locations. This includes actively resolving help requests promptly, helping to maintain all applicable software applications and hardware, while continuing ongoing learning of new technology. Problem resolution will involve the use of diagnostic and service management tracking tools and providing in-person, hands-on help at the desktop level, phone support, and chat/email support.
**Location:** Charlotte, NC (on-site)
* Responsibilities
* Qualifications
* Benefits
Responsibilities
* Provide exceptional customer service support in person, on the phone or through chat/email
* Utilize helpdesk platform (Freshdesk) to monitor, assign, and respond to helpdesk tickets while meeting SLAs
* Install and configure computer hardware, software, and printers
* Investigate, diagnose and resolve computer software and hardware issues
* Assist with onboarding of new users
* Assign users and computers to proper groups in Active Directory and manage security settings on files, folders, and shares.
* Managing stock of equipment and other supplies
* Support use of the Microsoft 365 Platform
+ SharePoint / OneDrive standards and use
+ Teams / PBX use
+ Office Suite Training
* Maintain Technology service desk policies and procedures
* Develop Knowledgebase articles for Technology group and end-users
* Manage Technology assets and maintain software / hardware inventory
Qualifications
* Undergraduate degree in Computer Science, Information Technology, or a similar technical field
* 5 or more years experience in a similar role
* Essential Technology Skills
+ Extensive knowledge of Microsoft Active Directory, Windows 10, PC and Mac hardware, printing, peripherals, mobile devices, remote access, systems imaging, virus/malware removal, and productivity applications (Office 365, Google Apps, Adobe, Okta, Zoom, etc.)
+ Working knowledge of ticketing platforms (Freshdesk preferred), operating systems migrations, automated deployment of software packages and updates
+ Strong working knowledge of networking, wireless, servers, telecom and security principles
* Excellent interpersonal skills and command of written/spoken English, with the ability to communicate complex information easily and tactfully to a variety of audiences
* Ability to work independently and take initiative; demonstrated ability to identify and troubleshoot complex problems and see them through to a resolution
* Professional and service-oriented demeanor; must be able to work cooperatively with users and external partners
* Excellent attendance and punctuality
* Available to work on occasional evenings and weekends (as needed)
* Technical certifications a plus (e.g. MCP, MCSE, ITIL, A+, etc.)
* Fluency in written and spoken Latin American Spanish a plus
*The F. A. Bartlett Tree Expert Company is an Equal Opportunity and E-Verify Employer.*
Benefits We offer competitive compensation, as well as:
* Medical, HSA/FSA, dental, vision, life, and disability insurance
* 401k retirement plan
* Vacation time and paid holidays
* Incentive-based Wellness Program
* Employee Assistance Program
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IT Support Specialist jobs in Charlotte, NC, United States
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