Hotel Coordinator (Remote)
New York, NY, United States
Come aboard our dynamic team as a Hotel Coordinator and become an integral part of ensuring our customers' experiences are seamless and enjoyable. As a Hotel Coordinator, you'll handle reservations, assist customers with inquiries, and coordinate booking activities. If you're passionate about delivering exceptional customer service, possess top-notch organizational skills, and thrive in a fast-paced environment, we're eager to hear from you!
Responsibilities:
Manage incoming reservations via phone, email, and online platforms.
Offer personalized assistance to customers, addressing inquiries, resolving issues, and suggesting suitable options.
Navigate our reservation system adeptly to book, modify, and cancel reservations accurately.
Collaborate closely with internal teams to ensure smooth coordination and timely fulfillment of customer requests.
Maintain a thorough understanding of our products, services, and policies to effectively address customer queries.
Assist with data entry, maintaining accurate records of reservations and customer interactions.
Strive to meet and surpass performance targets, such as reservation conversion rates and customer satisfaction metrics.
Work with sales and marketing teams to promote special offers and upsell additional services to customers.
Required Skills: Excellent verbal and written communication skills, with a friendly and professional phone manner.
Strong customer service orientation, with a genuine desire to assist customers courteously and effectively.
Exceptional organizational and time-management skills, capable of multitasking and prioritizing tasks efficiently.
Detail-oriented approach, ensuring accuracy in reservation details and data entry.
Proficiency in using reservation and customer management systems or quick adaptability to new software.
Ability to adapt to changing circumstances and handle challenging customer interactions with patience and empathy.
Strong problem-solving skills, showcasing resourcefulness in meeting customer needs.
Ability to work independently as well as collaboratively within a team environment.
Benefits: Opportunities for professional development and career advancement.
Collaborative and inclusive work culture fostering teamwork and innovation.
Flexible work schedule options to promote work-life balance.
Employee discounts on our products and services.
Remote business opportunity.
In summary, joining our team as a Hotel Coordinator presents an exciting chance to contribute to customer satisfaction and be part of a vibrant team. With a supportive work environment, appealing benefits, and opportunities to enhance your skills, this role is ideal for those who excel in delivering exceptional customer service. Apply now and embark on a rewarding career journey with us!