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Marathon TS
Falls Church, VA, United States
Marathon TS is seeking a Deskside Support Technician Tier II to support a federal client in Falls Church, VA. Responsibilities: Daily client interface. Representing IntelliDyne and its interests in all client engagements. Addressing and correcting any hardware, software or connection issues. Supporting Desktop and Laptop users and solves problems
Job Source: Marathon TSCACI International
Fort Belvoir, VA, United States
Tier 2 Deskside Support Technician Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local As a Deskside Support Technician (Tier 2), you will act as a model of customer service excellence to all or
Job Source: CACI InternationalGeneral Dynamics Information Technology
Washington, DC, United States
Req ID: RQ174721 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Job Family: Systems Administration Skills: Information Technology (IT),Office Administration,Office Technologies Experience: 1 + years of related experience Job Description: General Dynamics Information Technology (GDIT) is a premier provider of high
Job Source: General Dynamics Information TechnologyLeidos
Rockville
**Description** We are looking for a **Deskside Technician (Tier 2).** Leidos, Inc. is seeking qualified, creative, and customer-focused technical representative to provide systems administrator and deskside technical support at our customer site, located in Rockville, MD. **Routine Duties Will Include:** + This person will be a primary point of co
Job Source: LeidosLeidos
Rockville, MD, United States
Description We are looking for a Deskside Technician (Tier 2). Leidos, Inc. is seeking qualified, creative, and customer-focused technical representative to provide systems administrator and deskside technical support at our customer site, located in Rockville, MD. Routine Duties Will Include: This person will be a primary point of contact and
Job Source: LeidosISI Enterprises
Herndon, VA, United States
IsI is looking for an IT Support Technician Tier II to join our IT Support team. A Tier II Technician is responsible for resolving complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I. This position reports to the IT Operations Manager. Duties/Responsibilities: Diagnose and resolve customer repor
Job Source: ISI EnterprisesISI Enterprises
Herndon
Job Description Job Description IsI is looking for an IT Support Technician Tier II to join our IT Support team. A Tier II Technician is responsible for resolving complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I. This position reports to the IT Operations Manager. Duties/Responsibilities: D
Job Source: ISI EnterprisesStefanini Group
Arlington, VA, United States
Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We
Job Source: Stefanini GroupWashington, DC, United States
Marathon TS is seeking a Deskside Support Technician Tier II to support a federal client in Washington, DC.
Responsibilities:
Provide 2nd level escalation support to the Tier 1 Help Desk.
Provide remote and on-site troubleshooting for hardware and software support.
Resolve Call Center Tech Support tickets and provide desk-side support to the rest of the client's customers.
Install, monitor, troubleshoot, replace, and support, virtual desktop infrastructure (VDI), end user equipment (terminals, printers/printer consumables, Multi-function devices/multi-function device consumables, mobile devices, VTCs, scanners, VOIP phones, thin-clients, etc.), local and wide area networks, data storage systems, Active Directory, and other third-party software.
Document Incidents and Work Orders with detailed break-fix steps and resolution in ticket tracking system.
Work with VIPs, providing "white glove" service where necessary.
Monitor and update all incidents and requests, including calls assigned to external suppliers/vendors.
Reassign or escalate incidents and requests to appropriate support level, third parties or other teams where appropriate level of discussion of issues with colleagues will be conducted.
Track all work, inventory, and projects using a ticketing system
Provide assistance and participate on new project(s) testing and deployment/delivery.
Travel to all client sites in the Washington, DC National Capitol Region as needed for break/fix tickets.
Work with vendors as it pertains to software and hardware troubleshooting, repair, replacement and personnel escort.
Participate in project deployment.
Provide input and update knowledge base as necessary.
Coordinate the logistics of and conduct the movement of assets and equipment to various client's facilities when needed.
Maintain an organized resource/hardware furnished storage room(s).
Document, update and close tickets according to defined service level agreement requirements.
Qualifications: Have a Bachelor's degree in IT or closely related field.
Minimum 4 years' experience working in support of desk side services with specific focus on supporting executive VP\VIP levels and their assistants.
MCP (Microsoft Certified Professional - currently: MDA-100), and CompTIA A+ or Network+ certification.
Knowledge of Microsoft Management Console tools, specifically Active Directory (AD) for user and computers, thin client, terminal services and Virtual Desktop Infrastructure (VMWare VDI).
Must be self-motivated to learn and sharpen technology knowledge and skills along with business processes.
Experience preferred of VMWare, VOIP, Ticket tracking system, and Office 365.
Excellent verbal and written communication skills, phone etiquette, keyboarding skills, data entry skills, people skills, customer focused and service oriented, attentive to details, act with professionalism, able to multi-task.
Ability to work individually and within a team environment with little supervision.
#CJJOBS
Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").
Deskside Support Tier II jobs in Washington, DC, United States
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