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Deskside Technician II

Arlington, VA, United States

Details:

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Supporting IT equipment in large corporate environment

Desktop/laptop tech support (Mac and PC)

Windows 7/10 operating systems

Support mobile devices, printers, scanners, wireless, VPN, etc.

IMAC Support - IT equipment Install/Move/Add/Change

Maintain repairs, spare parts, and components

Research and troubleshoot problems

Maintain system configurations and documentation

Track and resolve customer incidents and requests through the client's ticketing tool

Troubleshoot and resolve hardware and software issues for Windows devices

Backup, restoration, and migration of user data

Smart Hands support with networking, server, and telecommunications technologies

Printer and peripheral device support

Inventory management of IT assets including asset auditing

Ability to research and follow appropriate KB articles

Ability to work on-call and other after-hours support needs

May provide Executive support

Various other tasks associated with deskside services

May need to be available to provide support at other client locations as needed

Other duties as assigned

Job Requirements

Details: 2+ years corporate desk side support experience with strong emphasis supporting Windows 10

Experience troubleshooting and replacing hardware on Lenovo PCs

Experience using Active Directory

Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client

Experience troubleshooting wireless connectivity issues

Quality Customer Service skills

VPN experience.

Experience with basic hardware printer support

Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

2+ Mac support experience preferred..

Valid Drivers License

What you'll get Work with brilliant minds, often within a global capacity;

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different Brazilian and privately owned company;

Agility, flexibility, and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making;

Pay Range:

Based on Experience

Apply

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Deskside Technician II jobs in Arlington, VA, United States

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