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GenMark Diagnostics, Inc.
Carlsbad, CA, United States
**Customer Technical Support Specialist l** **Department:** 3025 Customer Technical Support **Location:** Carlsbad, CA **Internal Posting only:** or **HEROES WORK HERE!** We deliver innovative, diagnostic solutions that improve the lives of patients and their families and are proud to be one of the heroic diagnostic companies that is in th
Job Source: GenMark Diagnostics, Inc.ITW
Vista, CA, United States
RxSafe LLC is a rapidly growing medical robotics device company located in Vista, CA. Our cutting-edge pharmacy automation systems including robotic compliance packaging and inventory control storage and retrieval devices for pharmacies. Please visit rxsafe.com for more information about our company and our products. This position will support our
Job Source: ITWIllinois Tool Works Inc.
Vista, CA, United States
RxSafe LLC is a rapidly growing medical robotics device company located in Vista, CA. Our cutting-edge pharmacy automation systems including robotic compliance packaging and inventory control storage and retrieval devices for pharmacies. Please visit rxsafe.com for more information about our company and our products. This position will support our
Job Source: Illinois Tool Works Inc.Antech Diagnostics
Carlsbad, CA, United States
We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibil
Job Source: Antech DiagnosticsAntech Diagnostics
Carlsbad, CA, United States
We understand that the world we want tomorrow starts with how we do business today, and thats why were inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each others growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility
Job Source: Antech DiagnosticsMalakye
Carlsbad, CA, United States
** Customer Support Specialist** Carlsbad California Required Experience: 0 year(s) ** Job Description** Canyon Bicycles has a great opportunity open for a Customer Support Specialist to join the team at U.S. headquarters in Carlsbad, Ca. In addition to being a great job, at a great brand, working with great people, we offer 401K, Dental, Life,
Job Source: MalakyeSound Seal
Oceanside, CA, United States
Kinetics Noise Control, Inc. (“Kinetics”) has extensive experience designing and manufacturing innovative products to control noise and vibration. Established in 1958 as industrial consultants focused on controlling sound and vibration, Kinetics now produces the industry’s largest selection of innovative products and solutions to control airborne n
Job Source: Sound SealExpedition Communications, LLC
Carlsbad, CA, United States
**Technical Support Specialist II** 8 months ago Multiple Full-Time **JOB TITLE:** Technical Support Specialist II **CLASSIFICATION:** Full-Time, Non-Exempt **REPORTS TO:** Director of Operations **LOCATION:** Carlsbad, CA **JOB SUMMARY:** The Technical Support Specialist II will provide technical assistance and answers to questions, as
Job Source: Expedition Communications, LLCVista, CA, United States
Company Description
RxSafe LLC is a rapidly growing medical robotics device company located in Vista, CA. Our cutting-edge pharmacy automation systems including robotic compliance packaging and inventory control storage and retrieval devices for pharmacies. Please visit rxsafe.com for more information about our company and our products.
Job Description
This position will support our customers and perform troubleshooting and root cause analysis of our pharmacy automation products.
Key Responsibilities:
•Responds to customer support requests for assistance via phone, email, chat, and portal tickets using remote control tools.
•Provides first-level contact and problem resolution for all users with hardware, software, and application problems.
•Ability to analyze and solve complex problems, using advanced troubleshooting skills.
•Ability to gather data, create, compose, and edit written materials, KB articles, and reports.
•Highly self-motivated and able to work both on a team and independently.
•Proven ability to meet tight project deadlines.
•Excellent attention to detail and sense of urgency.
•Strong communication and interpersonal skills.
•Obtains and conveys concise problem information for external and internal service and engineering personnel.
•Provides accurate and timely documentation of problems, notes, and resolutions for all incidents in the ticketing system.
•Maintains inventory of all equipment, software, and software licenses in field.
•Escalates problems as appropriate.
•Utilizes world-class customer service skills.
•Must participate in the on-call rotation to cover extended hours.
•Able to spot trends and patterns to review and recommend modifications to team procedures that enhance efficiencies and promote cost savings.
Salary Range $25.00 - $28.00
Qualifications
Desired Skills, Attributes and Requirements
•3+ years in pharmacy/health care - (retail preferred).
•3+ years of prior contact center/call center experience.
•3+ years of solid experience troubleshooting Microsoft Windows 7, 10 operating systems.
•Experience working with pharmacy automation equipment & robotics hardware is preferred.
•Strong hardware and software experience.
•Experience using service management (ticketing) systems; ZenDesk preferred.
Additional Information
At RxSafe, you can expect:
An environment where ideas are heard and innovation is encouraged
Personal/professional growth and development opportunities
Extensive benefits package with a generous employer contribution
Paid Holidays + flexible paid time off
Executive commitment to education, growth, and development
RxSafe is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. RxSafe is a safety-sensitive company.
ITW is an equal-opportunity employer. We value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws.
All your information will be kept confidential according to EEO guidelines.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
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Email Alert for Customer & Technical Support Specialist jobs in Vista, CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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