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Antech Diagnostics
Carlsbad, CA, United States
We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibil
Job Source: Antech DiagnosticsAntech Diagnostics
Carlsbad, CA, United States
We understand that the world we want tomorrow starts with how we do business today, and thats why were inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each others growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility
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Job Source: ITWGenMark Diagnostics, Inc.
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**Customer Technical Support Specialist l** **Department:** 3025 Customer Technical Support **Location:** Carlsbad, CA **Internal Posting only:** or **HEROES WORK HERE!** We deliver innovative, diagnostic solutions that improve the lives of patients and their families and are proud to be one of the heroic diagnostic companies that is in th
Job Source: GenMark Diagnostics, Inc.ITW
Vista, CA, United States
RxSafe LLC is a rapidly growing medical robotics device company located in Vista, CA. Our cutting-edge pharmacy automation systems including robotic compliance packaging and inventory control storage and retrieval devices for pharmacies. Please visit rxsafe.com for more information about our company and our products. This position will support our
Job Source: ITWCarlsbad, CA, United States
**Technical Support Specialist II**
8 months ago Multiple Full-Time **JOB TITLE:** Technical Support Specialist II
**CLASSIFICATION:** Full-Time, Non-Exempt
**REPORTS TO:** Director of Operations
**LOCATION:** Carlsbad, CA
**JOB SUMMARY:**
The Technical Support Specialist II will provide technical assistance and answers to questions, assisting by troubleshooting problems with computer hardware or software.
**ESSENTIAL FUNCTIONS:**
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
* Monitor ticket queues in EXPC ticketing system.
* Respond to cases in accordance with Service Level Agreements and follow EXPC Incident Management Process.
* Responding promptly to customer inquiries.
* Talk customers through a series of actions, either via phone, email, or chat, until solved the issue.
* Perform troubleshooting on customer issues of the entire EXPC line of products and services.
* Liaise with vendors in troubleshooting customer issues.
* Stage and configure equipment as needed.
* Schedule service calls with end users and field service technicians and add to dispatch calendar by abiding to time-sensitive service level agreements with our clientele.
* Update tickets in real-time with troubleshooting notes, resolutions, and next steps.
* Contact client/end user for ticket status update and confirm onsite availability of end user to troubleshoot issue and complete ticket.
* Provide excellent customer service and attention to client needs utilizing all available resources to complete tasks to 100% satisfaction.
* Maintain courteous and professional relationships with clients.
* Must be willing and able to work rotating shifts.
**EDUCATION AND EXPERIENCE:**
* Bachelors degree in Computer Science or related field, or equivalent experience, required.
* At least four years of related experience required.
**PHYSICAL REQUIREMENTS:**
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
**OTHER REQUIREMENTS:**
* Knowledge of satellite communications.
* Knowledge of satellite KU and KA band networks.
* Knowledge of VSAT technology and VSAT components.
* Knowledge of Mobile VSAT systems Operational knowledge of iDirect platforms (i.e. iSite, IMonitor and iBuilder).
* Operational knowledge of Viasat platforms.
* Proficiency in RF, networking and video.
* Knowledge of the companys ticketing systems.
* Knowledge of the companys Incident Management Process.
**TRAVEL:**
* Travel is expected for this position if needed (up to 50%).
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Email Alert for Technical Support Specialist II jobs in Carlsbad, CA, United States
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