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Wolters Kluwer
Sacramento, CA, United States
Project Manager (Customer Success Specialist) - Remote R0037213 Job Description Summary: The Customer Success Specialist – Project Manager is responsible for the end-to-end management of onboarding client license portfolios and the successful implementation of CT Corporation's Business License Services for enterprise customers. In this capacity,
Job Source: Wolters KluwerSeso Inc.
Sacramento, CA, United States
About Seso American agriculture has been facing a labor crisis for decades. Seso is addressing this problem by building the first end-to-end recruiting and workforce management platform for the industry Seso's mission is to provide agricultural workers with meaningful, safe employment opportunities; provide security for the most critical aspects
Job Source: Seso Inc.Billtrust
West Sacramento, CA, United States
We are looking for creative minds, inspiring individuals, and passion-driven people. Browse our opportunities below. Explore resources on how to prepare for your upcoming interview with Billtrust! Billtrust is proud to be an equal opportunity employer and provides equal employment opportunities to all persons regardless of race, color, religion, se
Job Source: BilltrustiCIMS
Sacramento, CA, United States
Job Overview The SVP, Customer Success drives the operational strategy and has input into the strategic direction of the customer experience through oversight of our Customer Success Management and Technical Account Management teams responsible for Post Implementation product adoption and value realization support for Commercial, Enterprise and St
Job Source: iCIMSNetskope
Sacramento, CA, United States
About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we ha
Job Source: NetskopeOracle
Sacramento, CA, United States
Job Description As a member of Oracle's Support Organization, you will be responsible for answering inbound customer calls and emails as it pertains to their support renewals. Following up on a subset of renewals in varying sized and customers in an assigned manner. You will educate customers on business practices and any associated contractual im
Job Source: OracleTrellix
Sacramento, CA, United States
Job Title: Senior Customer Success Manager Role Overview: The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. This dynamic and customer centric individual must be comfortable consulting with large customer accounts with the ability to articulate the value of Trellix
Job Source: TrellixCanonical - Jobs
Sacramento, CA, United States
Job Description Job Description The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible f
Job Source: Canonical - JobsSacramento, CA, United States
Description
Position at SBM Management
The Customer Success Specialist will be responsible for developingclientrelationships that promote retention and loyalty. The individual will work closely withour clientsto ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Requirements
Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
Understand customer outcomes by communicating with customers, analyze customer use metrics, and gather other feedback as necessary
Enable successful roll-out of product features to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
Identify opportunities for customers to act as product advocates (e.g., testimonials, case studies)
Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
Marshall necessary resources across the org as needed to support customers’ needs
Represent the voice of the customer to provide input into the core product, marketing, and sales process
Collaborate closely with team members.
Support renewals and expansion opportunities
Collaborate with the Product Team to identify opportunities for platform enhancement per customers’ needs
Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
Develop expertise in all products and solutions that Network for Good provides and be able to train and clearly explain the benefits and functionality of each solution
Build and train a team of skilled Customer Success Specialists (train the trainers)
Qualifications
5+ years in a Customer Success, Relationship Management, Account Management, or similar role for a software product
May be required to have a valid driver’s license.
Exceptional communication skills, highly organized, collaborative and detail oriented
Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
Empathetic, positive attitude with a desire to help our customers reach their goals
Compensation: $75,000 - 80,000 per year
SBM and its affiliates is an Equal Opportunity employer. We do not discriminate based on any protected category, including but mot limited to race, gender, national origin, creed, disability, medical condition, protected hairstyles, or sexual orientation.
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Customer Success Specialist jobs in Sacramento, CA, United States
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