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Oracle Defunct
Atlanta, GA, United States
Job Description We’re on the precipice of a generational change in how Oracle enables customer success and Oracle’s Customer Success Organization is in the midst of a customer-centric transformation. We’re helping our clients around the globe redefine customer experience, unifying the front, middle, and back office for a 360-degree view of the cus
Job Source: Oracle DefunctKaleris Company
Atlanta, GA, United States
We’re looking for a forward-thinking Customer Success Manager that will be responsible for all aspects of customer care for the customers and will work closely with other members of the Kaleris team, including sales, support, and operations to provide cross-functional leadership in Kaleris on behalf of the client base. This position is highly visib
Job Source: Kaleris CompanyCharger Logistics
Atlanta, GA, United States
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with th
Job Source: Charger LogisticsGrayscale Labs
Atlanta, GA, United States
Who we are: At Grayscale, our mission is to make the hiring process more human. Our candidate engagement platform powers high volume hiring for brands like Wayfair, Amazon Pharmacy, and Warby Parker. With Grayscale, hiring teams can engage candidates via SMS and automate a white glove experience with each and every candidate, speeding up hiring ou
Job Source: Grayscale LabsMongoDB
Atlanta, GA, United States
The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoD
Job Source: MongoDBRevel Systems
Atlanta
Job Description Job Description Company Overview: Revel Systems is the POS and platform built to help businesses achieve their goals. Improving day-to-day operations and fueling merchant growth, Revel's streamlined ecosystem pairs an intuitive point of sale with powerful management tools, integrating inventory management, employee management, s
Job Source: Revel SystemsImprovado
Atlanta, GA, United States
Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to elimi
Job Source: ImprovadoIronScales Ltd.
Atlanta, GA, United States
IRONSCALES Fights Phishing. IRONSCALES is a self-learning, AI-driven email security solutionthat continuously detects and remediates advanced threats for global organizations of any size.Our solution is fast to deploy, easy to operate, and provides unparalleled protection againstemail threats. Who We Are: We are IRONSCALES. We care about people. W
Job Source: IronScales Ltd.Atlanta, GA, United States
Customer Success Manager
Customer Success Manager Job Summary:
We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company Technologies to these customers throughout the term of their agreements.
The ideal candidate is someone who has experience in and excels at nurturing customer relationships, managing multi-faceted onboarding processes, and developing and executing detailed plans that bring customers both immediate value and long-term success. They are highly driven to exceed benchmarks for service quality and revenue generation and passionate about the overall customer experience.
Customer Success Manager Responsibilities: Deliver customers an onboarding experience that efficiently navigates change management concerns and focuses on customers long-term business objectives.
Work directly with assigned customer accounts to carry them from point of hand-off (from the sales team) to the long-term value they seek.
Utilize Key Performance Indicators to improve regular engagement (with customers, counterpart program managers, and executive sponsors) around new and ongoing projects to provide clients satisfaction and quantifiable value being driven from delivering projects
Think critically alongside and on behalf of customers regarding their challenges, as well as strategic opportunities to uncover new business cases and user growth.
Advocate for customers needs and challenges, engaging internal teams on behalf of their interests.
Maintain accurate information and updates regarding customer data and activity in our CRM system.
Communicate and collaborate effectively across departments.
Identify and leverage opportunities for customer referrals and marketing case studies, taking care of developing, preparing, and nurturing customers for advocacy.
Customer Success Manager Requirements: 2+ years of experience and proven success in account management / customer success, with specific attention to driving customer adoption, satisfaction, and retention.
Detail-oriented and creative thinker in terms of executing a process.
Proficient in Project Management tools
Fluent in sales processes such as lead generation, deal stage management, and forecasting.
Excellent written and verbal communication skills.
Advanced knowledge of Microsoft Excel, PowerPoint, Word
Customer Success Manager Skills: Regularly puts yourself in customers shoes and takes action with their needs, wants, and challenges top of mind.
Feels passionate about providing an exceptional customer experience.
Views your profession as your craft and continuously pursues excellence in your work.
Thrives in a fast-paced, high-growth startup environment.
Loves to win, but never allows success to breed complacency or diminish your desire to learn, grow, and improve.
Thinks critically about your business and customers; speaks up when you observe a weakness, threat, or opportunity; and takes action to the best of your capacity.
Does the right thing-even when its hard and especially when money is on the line.
#RT
Customer Success Manager jobs in Atlanta, GA, United States
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