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Slip Robotics
Atlanta, GA, United States
Introduction Slip Robotics is a venture-backed, supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. 23% of a truck driver’s workday is typically wasted idling and waiting for their truck to be loaded/unloaded at a dock, while forklift drivers face constant pressure to quickly loa
Job Source: Slip RoboticsRainforest
Atlanta, GA, United States
Who are we looking for? Rainforest is looking for an experienced Customer Success Manager who is well-versed in Payment Facilitator models (or PayFac-as-a-service) for vertically-focused software platforms. As a Customer Success Manager, you will be responsible for ensuring that our clients' integration process is smooth and successful, but more i
Job Source: RainforestMessageGears
Atlanta, GA, United States
MessageGears is the first and only customer marketing platform that connects directly to our customer's enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We're disrupting an industry by providin
Job Source: MessageGearsTrellix
Atlanta, GA, United States
Job Title: Customer Success Manager Role Overview: The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the ado
Job Source: TrellixMongoDB
Atlanta, GA, United States
The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoD
Job Source: MongoDBCanvs
Atlanta, GA, United States
Canvs is the industry standard in measuring emotion. Using semantic AI and machine learning systems, we help organizations understand how their audiences feel so that they can make more informed decisions that impact their business. Our technology improves research efficiency and helps to increase revenue for clients across industries like automoti
Job Source: CanvsVerusen
Atlanta, GA, United States
Verusen is a leading technology company that uses artificial intelligence to provide visibility, digitization and prediction of materials data and inventory for complex supply chains. The company's AI software harmonizes disparate material data across ERP instances/systems while providing accurate MDM across the enterprise to optimize inventory cos
Job Source: VerusenMoney Fit by DRS
Atlanta, GA, United States
Tonic is looking for a Customer Success Manager to partner with our customers and continuously drive value realization through adoption and deep business relationships. Part product expert and part business partner, this role will primarily focus on expanding the use of Tonic within existing accounts. As a Tonic Customer Success Manager, you will c
Job Source: Money Fit by DRSAtlanta, GA, United States
Who we are:
At Grayscale, our mission is to make the hiring process more human. Our candidate engagement platform powers high volume hiring for brands like Wayfair, Amazon Pharmacy, and Warby Parker. With Grayscale, hiring teams can engage candidates via SMS and automate a white glove experience with each and every candidate, speeding up hiring outcomes by 3x. At Grayscale, we value integrity, curiosity, and an entrepreneurial spirit in the people we hire. We check our egos at the door, practice mutual accountability, and strive to foster an environment where experimentation is encouraged. Sound like you? If so, keep reading.
What you'll do:
Grayscale is looking for a Customer Success Manager to join our Customer Experience team. You'll be exposed to all aspects of the business and will be a foundational member of our core team. This is not a typical Customer Success role - you'll be required to wear many hats, think like an entrepreneur, work independently, contribute to our culture, bring ideas to the table, and help us improve our process.
You will be an advocate for our Enterprise businesses, gathering feedback and escalating support tickets to our Support and Engineering team.
Our ideal candidate is someone who loves helping people, who's hungry to learn, and wants to make an impact.
Here are some key functions you'll perform in this role:
Onboarding and training new customers
Act as point person for all customer relationships
Field questions and support tickets that come in from your customers
Run point on the renewal process across your customer base
Expand contracts through upselling and cross-selling (where relevant)
Work closely with sales, product, and engineering to ensure our product continues to drive value for customers
Help us build out and optimize our customer success process
Top qualities & experience we're looking for:
True empathy for our customers (corporate recruiters) and their customers (candidates)
You don't need to have all the answers, but we'll need you to learn quickly and have an understanding for how an effective customer success function works
Strong communication skills: Written, verbal and over zoom calls.
Highly organized with a keen attention to detailAbility to work in a dynamic, changing environment with minimal direction
Experience with platforms like Salesforce, Intercom, and Slack
Here's why this opportunity is unique & exciting:
You'll work directly with the founding team
You'll make a huge impact and will be able to show tangible results for how you helped grow an early stage startup
You will become part of a relaxed, high performing culture with a supportive CEO and CTO
Generous PTO and paternal leave
Email Alert for Customer Success Manager jobs in Atlanta, GA, United States
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