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Shy Bird
Cambridge
Job Description Job Description Service Manager- Kendall Square Mission: We are an aspirational and accessible neighborhood restaurant group, offering affordable and approachable food & beverage paired with sincere hospitality. We want to provide a meaningful employee experience that provides for all team members and offers professional growth f
Job Source: Shy BirdShy Bird
Cambridge
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Job Description Job Description CHEF IN TRAINING Up to $19 - $23/hr with tips* *Depending on experience Base wage before tips: $16 - 18 (+ $2-4/hour tips from a pool tips system) Interested in a 4-day workweek schedule while still getting full-time hours? This schedule is offered as an OPTIONAL BENEFIT for those interested & will include four sw
Job Source: DIG Chefs-In-TrainingDIG Chefs-In-Training
Boston
Job Description Job Description CHEF IN TRAINING Up to $19 - $23/hr with tips* *Depending on experience Base wage before tips: $16 - 18 (+ $2-4/hour tips from a pool tips system) Interested in a 4-day workweek schedule while still getting full-time hours? This schedule is offered as an OPTIONAL BENEFIT for those interested & will include four sw
Job Source: DIG Chefs-In-TrainingBoston, MA, United States
Service Manager- Kendall Square
Mission: We are an aspirational and accessible neighborhood restaurant group, offering affordable and approachable food & beverage paired with sincere hospitality. We want to provide a meaningful employee experience that provides for all team members and offers professional growth for those who seek it. We firmly believe in the role of restaurants in strengthening communities and positively impacting the lives of our employees and guests.
Scope & General Purpose: In partnership with the Assistant General Manager & GM, lead and manage the service team at Shy Bird. The primary focuses of this role will be in-service leadership, training and development of the service staff, and engaging with guests. This role will actively contribute to Shy Bird financially and culturally.
In order to thrive in this role you must:
Responsibly seek to make Shy Bird as busy as possible through building guest relationships, operations, leadership, creativity, and adaptability.
Recognize that your success directly correlates with the ability to help others succeed and grow.
Lead and manage with empathy, humility, positivity, and tenacity.
Cultivate meaningful, professional relationships built on these principals and the tenets of leadership included below.
Be willing to make mistakes, learn from them and continually improve.
Schedule : Full Time (Averaging 50 hours per week) Nights and Weekends are required.
Management Structure : Reports to General Manager
Team Responsibilities
Ensure adequate but efficient staffing for Shy Bird for all shifts.
Write weekly Shy Bird team schedule for all front of house employees and distribute by 5PM Thursday the week prior
Interview, hire and onboard new Shy Bird service employees
Lead in creating and maintaining checklists and tools for sidework, steps of service, and other aspects of FOH operations
Produce continuing education for front of house employees, reflecting Shy Bird brand, food & beverage programs, service, and hospitality
Develop opportunities for employees to grow in both guest relations, skill set and position
Observe HR best practices in all elements of employee interaction related to hiring, training, development and employee exits
Guest Responsibilities
Cultivate guest experiences, both in the restaurant and off-premise, that are reflective of Shy Bird values, hospitality and product offerings
Contribute to digital presence by responding to guest reviews across multiple platforms
Communicate via email to guests inquiring about all facts of Shy Bird operations from the [email protected] account.
Support marketing initiatives, both spontaneous and strategic, supporting guest acquisition and sales growth
Business Responsibilities
Internalize the key performance indicators for Shy Bird financials including Sales, Marginal Costs, Labor Cost, and Operating Expenses
Work within budgets and forecasts for sales and expenses
Contribute to achieving monthly EBITDA goals for Shy Bird Kendall Square
Regularly connect with General Manager on business performance metrics, both weekly and through a monthly P&L review
Support beverage programs from an operational perspective, including inventory and cost of goods
Support all Shy Bird revenue channels, including catering, takeout, & delivery
Daily Responsibilities:
Create memorable guest experiences
Cultivate regular guests
Update and print menus
Update all digital platforms to reflect current menu offerings
Program Toast, Ubereats, etc. accordingly
Review and adjust OpenTable in alignment with business volume
Make floor maps, adjust staffing thoughtfully
Execute private events & catering, in the restaurant space
Order restaurant wares as needed based on breakage and business volume
Produce food labels for catering & takeout orders
Contribute to nightly management log used to continually refine operations and guest experience
Oversee the cleanliness and organization of the restaurant and storage spaces.
With the help of the management team, ensure that all restaurant equipment and hardware is functioning, utilize resources to facilitate repairs in a timely manner
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Service Manager - Kendall Square 2024 jobs in Boston, MA, United States
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