Chief Process Officer

San Antonio, TX, United States

Company Description

TMDA is positively renowned as a Talent Solutions and Human Resources Advisory organization. We provide a consultative approach in partnering with our clients and members of their team. Our HR Solutions group serve as an extension of the clients; thereby providing compliant growth at a scalable and sustainable rate.

Firm Principles

Our Mission: Our mission is to connect quality talent with projects they are passionate about, while helping our clients achieve mission critical deliverables to support their organizational goals.

Our Vision: Our vision is to become the most trusted Human Resources Consulting Company by providing exceptional advisory services to both our clients and our candidates through maintaining the highest standards in the process.

Our Values: TMDA follows these core values, not just within our organization, but also with our clients and employees placed with them; Accountability, Empowerment, Inclusion, Originality & Ubiquity. TMDA operates with integrity and transparency.

Most Direct Client Benefits

Pay Transparency State Ranges Depending on Location

California | Colorado | Connecticut | Maryland | Nevada | New York | Rhode Island | Washington

Paid Time Off

Matching 401K

Paid Federal Holidays

HSA, FSA, Disability, and Life Insurance

Medical, Dental, and Vision Insurance

Responsibilities

The Chief Process Officer is responsible for continuous improvement of all processes that impact Workforce Solutions Alamo. The essential functions of this position should not be interpreted as all-inclusive. The CPO may be required to perform or assume additional job-related responsibilities other than those stated in this job description. Primary responsibilities are:

Be a cross-functional facilitator of improvement that benefits the Stakeholder Values of the organization. This person is often ‘first among equals’ of the people that report to the CEO.

Defines the strategy, policies, rules, guidelines and controls of process development and re-engineering.

Facilitate the introduction of process modeling and documentation technology.

Works with designated resources to implement Organizational Change Management (OCM) methods including education, training, and communications.

Coordinate the method and technology of using process automation solutions with the Information Technology group within the organization.

Facilitates the assessment of opportunities for improvement.

Prepare and report new potential project information to the CEO. The information includes analysis of new opportunities, recommendations for prioritization and any impact on the status of projects already in progress.

Facilitate all projects authorized by the organization. This includes the creation of specific, cross-functional teams for each project including contract organizations and, in some cases, strategic stakeholders.

Report progress as required. Progress reports may also include recommendations for modification of the project scope or removal of impediments to a successful conclusion of a project; and,

Upon completion of a project, provide reports to ‘close the loops’ with various stakeholders in the initiative.

General Qualifications

To perform this job successfully, the individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills And Abilities

To perform this job successfully, an individual must be possessing the following:

Inter-personal/Communication

Superior reading, writing, and speaking in English is required.

Ability to respond effectively to common inquiries or complaints from customers, regulatory agencies, or members of the community.

Ability to compose speeches, polices, procedures, grants, articles for publication that conforms to prescribed style and format.

Ability to effectively present information to top management, agencies, business, partners, public groups and /or board of directors.

Proven leadership skills and ability to work independently and as a term member.

Skill in using tact, discretion, initiative, independent judgment, and ability to maintain a high level of confidentiality.

Administrative

Proven abilities in project management, problem solving and critical thinking.

Ability to read, analyze, and interpret federal, state, and local rules and regulations, financial reports, and legal documents.

Ability to oversee and direct key projects, processes, and performance reports, data and analysis.

Ability to supervise assigned staff and hold staff accountable to the performance of their duties and compliance with agency policies.

Ability to oversee and coordinate assignments delegated by the CEO to ensure timely and competent completion.

Effectiveness in this role will depend on your ability to

Able to facilitate the Stakeholder Value Assessment process.

Able to model all types of processes based on Value Stream analysis priorities derived from the Stakeholder Value Analysis output.

Understand, and have experience with, integrated resource management.

Familiar with Organizational Change Management requirements.

Working knowledge of how technology supports improved business and operational processes, the reduction of employee stress points, the management of risk factors and management reporting.

Familiar with, and facilitate the plans for, all types of Disaster Recovery Plans.

Ensure that the process review methods for the organization are documented, evaluated, and signed off at all levels of the organization.

Other Qualifications:

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Will require occasional in-region and out-of-region travel; Must have proof of valid driver’s license and current auto insurance; must provide own transportation when on company business.

Education

Master’s or bachelor’s degree from an accredited college or university in Economics, Public Administration, Business, or a related field is required. A minimum of 12 years progressive management experience in workforce development programs at Board level, Administrative Entity, or state level, providing similar services. Organizational Change Management is a plus.

State Specific Notices

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

I certify that all of the above information is true and complete, and I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination regardless of the time elapsed before discovery.

Note: An offer of employment is conditioned upon complying with Company's requirements including, but not limited to, signing a consent to conduct a background investigation.

I agree, and it is my intent, to sign this employment application by electronically submitting this document to the company. I understand that my signing and submitting this document in this fashion is the legal equivalent of having placed my handwritten signature on the submitted document.

Additional Information

TMDA is proud to be an equal-opportunity employer. Qualified candidates are considered for employment without regard to race, color, religion, sex, or national origin. All your information will be kept confidential according to EEO guidelines. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a diverse ability, please call 757-263-0440 or email [email protected] for other accommodation options.

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