Automotive Service Advisor
Lake Worth, TX, United States
Job Description Job Description Wayne Akers Ford currently has an open position for Service Advisor. High Volume Service Center. We are family owned and operated. If you are a team minded individual, Bi-Lingual and focused on our customer's total satisfaction, then we would like to speak to you today! The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.
About Us/Benefits:
Family Owned
Team Environment
Aggressive Pay Plans
Full Benefits Package
401K
Paid Vacations and Holidays
Responsibilities
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales & executing retail promotions
Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate
Qualifications:
Ability to Communicate Objectives and Meet Promise Times Effectively
CDK Experience
Punctual
Team Attitude
Good Communication Skills
Able to Explain Repairs and Maintenance to our Customers
Servant's Heart
Requirements:
Drug Screening
Valid Florida Driver's license
Background Check
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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