IT Engineer

Phoenix, AZ, United States

TransPerfect Is More Than Just a Job…

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Department: IT

Summary:

The IT Engineer is responsible for the smooth functioning of all hardware, software, peripherals, and server infrastructure necessary to provide efficient and effective computer resources to all departments and their employees. An incumbent provides day-to-day user support, software/hardware installation, monitoring of servers, and problem resolution of servers and desktops. Tasks are multiple and varied and are performed within the scope of general company policies, procedures and objectives, using independent judgment in adapting broad guidelines to achieve the desired result. The IT Engineer role should be passionate about the evolution of systems infrastructure and virtualization technologies to help drive future advancements.

Description:

Provide second level support and maintenance for server infrastructure and virtualization environments.

Proactively monitor system performance to assist with the identification of potential issues and future design improvements.

Author, document and maintain internal documentation, procedures and policies.

Evaluate new systems infrastructure technology advancements, standards, and methodologies to assist with the support of future customer needs.

Investigate performance anomalies and perform root cause analysis for system and virtualization infrastructures.

Installation, configuration and deployment of systems infrastructure with a focus on scalability, performance, redundancy and security.

Evaluate, design and implement complex systems monitoring and management solutions to help drive performance improvements and reliability.

Works with solution engineers and developers to identify business requirements and suggests service improvements and/or new technology directions.

Leads and mentors technical staff; resolves problems directly through coaching and/or collaboration with management

Stays abreast of changing system and virtualization technologies.

Effectively manages time and competing priorities to meet objectives and project deadlines.

Provide 24x7 technical support via on-call duties, as required.

Occasional travel to remote sites and client facilities.

Learns and becomes proficient with all the technology utilities, tools and standards at TransPerfect.

Required Skills:

Expert knowledge of Microsoft Server 2012/2019, Windows 7/10, Active Directory, TCP/IP protocols, IIS Administration, Exchange Server and server virtualization technologies including Hyper-V.

Demonstrates knowledge in the configuration, implementation and testing of virtualization environments hosting hundreds of servers, fiber channel devices and SAN performance optimization.

Personal proficiency in command-line Linux/PowerShell utilities and scripting.

Expert knowledge and skilled in Internet filtering software, SPAM filtering software, and system health monitoring.

Exceptional organizational and time-management skills to accomplish a high volume of competing work assignments and routine duties within established deadlines.

Highly skilled in two-way communication, judgment, negotiation, and conflict resolution; ability to communicate effectively, both orally and in writing with all staff levels.

Ability to react calmly and effectively in emergency situations.

Strong math skills and attention to detail and accuracy.

Ability to work with minimal direction.

Skilled at data analysis, critical thinking and problem-solving.

Must be flexible and willing to support a 24x7 environment.

Must possess excellent verbal and written communication skills.

MCSE and other industry certifications a strong plus

Bachelor’s degree or equivalent combination of education and directly related experience.

7+ years of experience in designing and managing server and virtualized infrastructures.

5+ years of experience configuring and managing SAN environments including best practices, performance tuning and troubleshooting.

About TransPerfect:

For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

With revenues of over $400 million and more than 3,000 full-time employees, TransPerfect is the largest privately held language services provider in the world. And with more than 85 client service locations on 6 continents, TransPerfect offers 24/7/365 client service and production capabilities. We attribute our growth to the skill, aptitude, and commitment of our high-caliber employees. Put simply, we hire the most talented candidates and give them the guidance, resources, and opportunities they need to grow their careers in a thriving industry.

TransPerfect offers a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, flexible spending account options, and a proactive and accessible HR department that focuses on the staff’s health and happiness.

TransPerfect is an equal opportunity employer.

For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com .

About Us TransPerfect is the world’s largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect’s GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com .

To learn more about our company culture, please watch our videos below:

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