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Manager, Customer Service

San Diego, CA, United States

Manage Sales Channel transition through Murata Overseas Affiliate (O.S.A.) by working closely with pSemi and Murata Sales . The process includes but not limited to order and forecast automation, shipping logistics, special requirements (examples, logo/branding, documentations, custom labels), and Murata system maintenance. Delegating Responsibility: Provides people with clear objectives and allows them to take ownership for their goals; gives people a mix of tasks that challenge but do not overwhelm them; acts as a resource people can utilize to help accomplish their goals Delivering High Quality Work: Critically reviews work processes to ensure quality; addresses problems that could impact quality; makes sure project deliverables and services meet all requirements and expectations; does not make the same mistakes twice * 10+ years of experience in Sales Operation or Customer Service related filed

* 5+ years of Management Experience

* Excellent communication and customer service skills

* Experience in Sales Order Management system/ERP software

* Proficient in Microsoft Office and Excel

* Strong abili ty to organiz e ' and prioritize work and p r ovide solutions to problems as they a r ise and meets deadlines

* Collaborates well with other departments/cross-functional teams to accomplish goals

* Ability to provide feedback/coach i ng and mentorship to the account rep / employees team

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* Experience with Oracle ERP

* High attention to detail

* Ability to work in a fast-paced environment

* Experience in high tech industry

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Manager, Customer Service jobs in San Diego, CA, United States

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