Manager, Customer Service
San Diego, CA, United States
Manage Sales Channel transition through Murata Overseas Affiliate (O.S.A.) by working closely with pSemi and Murata Sales . The process includes but not limited to order and forecast automation, shipping logistics, special requirements (examples, logo/branding, documentations, custom labels), and Murata system maintenance. Delegating Responsibility: Provides people with clear objectives and allows them to take ownership for their goals; gives people a mix of tasks that challenge but do not overwhelm them; acts as a resource people can utilize to help accomplish their goals Delivering High Quality Work: Critically reviews work processes to ensure quality; addresses problems that could impact quality; makes sure project deliverables and services meet all requirements and expectations; does not make the same mistakes twice * 10+ years of experience in Sales Operation or Customer Service related filed
* 5+ years of Management Experience
* Excellent communication and customer service skills
* Experience in Sales Order Management system/ERP software
* Proficient in Microsoft Office and Excel
* Strong abili ty to organiz e ' and prioritize work and p r ovide solutions to problems as they a r ise and meets deadlines
* Collaborates well with other departments/cross-functional teams to accomplish goals
* Ability to provide feedback/coach i ng and mentorship to the account rep / employees team
* Motivates the team by sett i ng a good example and providing strong leadership and ab i lity to make decisions
* Experience with Oracle ERP
* High attention to detail
* Ability to work in a fast-paced environment
* Experience in high tech industry
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