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Method Financial
Washington, DC, United States
Meet Method We built Method to propel consumer finance into the next decade. Method's APIs are redefining financial connectivity with real-time, read-write, and frictionless access to all consumer liability data with integrated payment rails. The composability of our APIs and robust integrations into 10,000+ financial institutions allows lenders,
Job Source: Method Financialpalo_alto_networks
Reston, VA, United States
Palo Alto Networksis the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you! Palo Alto Networks (Evident Team) is looking for a dedicated and h
Job Source: palo_alto_networksLevel Access
Arlington, VA, United States
The Customer Success Manager will be responsible for driving product adoption and engagement, customer retention, and long-term value for their portfolio of customers. The CSM builds strong and positive relationships with customers, helps define a long-term accessibility roadmap, and clearly demonstrates the ongoing benefits of Level Access's softw
Job Source: Level AccessLevel Access
Arlington, VA, United States
Level Access is a dynamic and rapidly expanding SaaS company that specializes in Digital Accessibility. Our innovative solutions empower businesses to ensure digital properties are inclusive and accessible. With a commitment to excellence, we are dedicated to providing exceptional value to our clients. As the Director of Customer Success, you will
Job Source: Level AccessBlackpoint Cyber
Herndon, VA, United States
Job ID: 2310632 Location: RESTON, VA, US Date Posted: 2023-08-02 Category: Program Management Subcategory: Program Mgmt Schedule: Full-time Shift: Day Job Travel: Yes, 25 % of the Time Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: No Description SAIC, a leader in providing inno
Job Source: Blackpoint CyberBooz Allen Hamilton
Washington, DC, United States
Customer Success Analyst Washington , District of Columbia , USA Apply (https://careers.boozallen.com/jobs/JobDetailApply?jobId=82542&source=CWS-17380) Be you Be Booz Allen (https://www.boozallen.com/careers.html) Be empowered Learn More Job Description Location:Washington, District of Columbia, USA Remote Work:Hybrid Job Number:R0176232
Job Source: Booz Allen HamiltonHP
Washington, DC, United States
Job Summary Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management resou
Job Source: HPIdea Entity Corporation
Herndon, VA, United States
Idea Entity is seeking a Customer Success Associate to join our evolving team. The ideal candidate will be an experienced professional that thrives in a fast-paced environment, has expertise in building strong client relationships, and communicates customer needs effectively to internal stakeholders on the product and sales teams. This role is cruc
Job Source: Idea Entity CorporationWashington, DC, United States
Meet Method
We built Method to propel consumer finance into the next decade. Method's APIs are redefining financial connectivity with real-time, read-write, and frictionless access to all consumer liability data with integrated payment rails. The composability of our APIs and robust integrations into 10,000+ financial institutions allows lenders, fintechs, and other financial institutions to build products that unlock a level of autonomy never before harnessed by consumers.
We have helped 2+ million users connect 30+ million liability accounts, save them millions in interest and fees, get them access to billions of dollars in personalized loans, and earn millions of points on their purchases. We have partnered with 60+ financial institutions - including Bilt Rewards, SoFi, PenFed, Figure, Happy Money and Aven - to deliver frictionless, personalized and engaging user experiences.
We are backed by investors and advisors from Andreessen Horowitz, Y Combinator, SV Angel, Ardent Ventures, Abstract Ventures, Truist Ventures, Truebill, Upstart, and more.
About our Team
As a small but fast-growing team, we value teammates who are passionate about building, scaling, all while having fun together! While we have our own roles to fill, we often find ourselves wearing multiple hats. No day is the same when you're building from scratch. Our founding team is based across Austin and Washington D.C., with offices in New York.
To learn more about us, check out our blog!
The Impact
As the Head of Customer Success, you'll have the opportunity to work closely with the CEO & COO to drive customer success initiatives forward through successful partnerships, organizational planning, and outstanding execution. You are responsible for the strategy of Customer Success and the post-sales lifecycle of a Method customer.
What you'll do
You will lead our customer success team, by being their advocate and thought partner in helping them succeed with their goals and initiatives
You will become a trusted advisor to our customers, will deeply understand their business and their needs, and help them maximize the value they get from Method
You will monitor client usage and proactively work with our clients to maximize product adoption by providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Method
You will work alongside all stakeholders to design and setup onboarding and triaging processes to ensure customers have a positive experience integrating Method
You will be the customer's internal advocate, helping ensure an excellent Method experience, and gathering feedback on ways that Method can build the next generation of embedded fintech solutions
You will manage escalation of any customer issue by engaging our product and engineering teams to ensure all issues are resolved quickly
Who you are
8+ years of experience in a client-facing role ideally leading customer success strategies, managing relationships with with fintech organizations, preferably working with an API product, and someone who has managed teams/held leadership roles
Sophisticated business sense and understanding of underlying drivers and strategy of our customer's businesses
You are someone who is proactive, motivated, and takes initiative
History of success as a consultant, pre-sales, technical customer success manager, or equivalent
Natural curiosity to stay up to date with new technologies and emerging fintech trends
A capability to work well with a wide range of people, both internally and externally
Extra awesome
Experience in Finance / fintech.
Experience working at a smaller stage company / start-up environment
Knowledge of Linear, Slack, and Retool
Disclaimer to Staffing/Recruiting Agencies:
Method Financial does not accept unsolicited resumes from recruiters or employment agencies in response to our Career page or a Method Financial social media/job board post. Method Financial will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited resumes. Method Financial explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Method Financial.
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Head of Customer Success jobs in Washington, DC, United States
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