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Cobra Power
Boston, MA, United States
Job Description Job Description We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have exp
Job Source: Cobra PowerFamily Dollar
Woburn, MA, United States
Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting custo
Job Source: Family DollarHighmark Health
Boston, MA, United States
Company : Highmark Inc. Job Description : JOB SUMMARY This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement. ESSENTIAL RESPONSIBILITIES Engages with customers in a confident and
Job Source: Highmark HealthIdeaboxpro
Boston, MA, United States
At Ideaboxpro, Excellence is Our Standard Position: Customer Service Representative Description: At Ideaboxpro, we hold ourselves to the highest standard of excellence. As a Customer Service Representative, you'll be an integral part of our commitment to providing exceptional service to our clients. This role is an opportunity to showcase your ski
Job Source: IdeaboxproU-Haul
Abington, MA, United States
Location: 403 Bedford St, Abington, Massachusetts 02351 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul compa
Job Source: U-HaulCushman & Wakefield
Needham, MA, United States
Job Title Customer Service Representative Job Description Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues, or requesting facility services. Provides a variety of documentation duties as a result of these inquiries for the facility. Will act as ke
Job Source: Cushman & WakefieldAmped-up Enterprise, Inc.
Boston, MA, United States
Here at Amped-up Enterprise we believe that Customer Service is the core of our business, and our teams are the link and glue of our company. We strive to create an environment where we provide hands-on training, tailored feedback, opportunity, and support to excel and grow personally and professionally. We welcome all candidates who desire to exp
Job Source: Amped-up Enterprise, Inc.U-Haul
Somerville, MA, United States
Location: 600 Mystic Valley Pkwy, Somerville, Massachusetts 02144 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-
Job Source: U-HaulBoston, MA, United States
Customer Service Representative/Admin At a glance Location: US-MA-Boston Posted: 02/09/2022 Closing: 03/08/2022 Degree: Not Specified Type: Full-Time Experience: Not Specified Job description **Position: Multiple Customer Service Rep/Administrative Assistant openings!**
**Location:** South Boston, MA
**Hours:** Monday-Friday 9:00 AM-5:00 PM
**Pay:** $20-$24.00 HR
CUSTOMER SERVICE REPRESENTATIVE
**OVERVIEW:**
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
**MINIMUM JOB DUTIES AND RESPONSIBILITIES:**
Set up new customer accounts, process applications and application requests.
Deal directly with customers, either by telephone or electronically.
Direct requests and unresolved issues to the designated resource.
Use pre-set reports to keep records of customer interactions and resolutions.
Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns. Ability to use appropriate scripts when necessary.
Obtain and evaluate all relevant information to handle customer service inquires.
Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.
Update customer information in the customer service database during and after each call.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.
**KEY SKILLS AND COMPETENCIES:**
Demonstrate respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
Promote effective working relationships and work effectively both as part of the department team and cross functionally with other departments to help achieve department/company goals and objectives.
Maintain work areas and equipment in conditions as required by department standards; operate assigned equipment and perform all activities in a safe manner.
Perform other tasks as may be assigned by manager/supervisor and as time allows.
**QUALIFICATIONS**:
Previous telephone customer service experience is required
Knowledge of social media platforms
Knowledge of administrative procedures
Time management and multi-tasking ability is essential
Basic accounting/math skills
Excellent interpersonal, verbal, and written communications skills
Coachable: receptive to feedback, willing to learn, responsive to change, and embraces continuous improvement.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Customer Service Representative/Admin
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Customer Service Representative/Admin jobs in Boston, MA, United States
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