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Improvado Inc.
Atlanta, GA, United States
Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI
Job Source: Improvado Inc.Florence Healthcare - US
Atlanta, GA, United States
What We Do: Florence Healthcare, Inc. (florencehc.com) software reduces the time it takes to deliver medical cures to those who need them. Our industry-leading software is used to streamline clinical trials at over 10,000 research sites, sponsors, and CROs across 45 countries. By the end of the decade, we'll double the pace at which new medicines
Job Source: Florence Healthcare - USIfoliocorp
Atlanta, GA, United States
Connect, Engage, Convert in the Mobile World About iFOLIO Connect, engage, convert in the mobile world We’re iFOLIO, helping teams grow with personalized digital marketing & sales enablement. ✨ Deliver awesome customer experiences with a collaborative cloud & patented analytics. ✨ About Our Team Leading with our awesome platform & core values, w
Job Source: IfoliocorpMyHRLane
Atlanta, GA, United States
Job Description Job Description JOB SUMMARY: The Customer Success Manager for NoteActive will be responsible for delivering on-site and virtual training to Corrections clients across multiple territories. In addition to training responsibilities, the person in this role will be responsible for analyzing client feedback, client performance in th
Job Source: MyHRLaneTRC Talent Solutions
Norcross, GA, United States
TRC is seeking a self-starter, growth focused, results-driven Customer Success Manager on behalf of their client a leading mobile technology specialist located in Norcross, GA. Direct Hire opportunity! Shift: Mon-Fri 8am-5pm. Salary: $65-75k Essential Duties&Responsibilities: Perform issue resolution for customers and run Customer Success Play
Job Source: TRC Talent SolutionsVerint Systems
Atlanta, GA, United States
Overview of Job Function Verint’s Experience Management (XM) business unit is seeking an experienced Customer Success Manager (CSM). The CSM position is responsible for the day to day management and health of assigned accounts to ensure retention and renewal success as the advocate through the customer’s Verint Journey. The CSM is responsible for
Job Source: Verint SystemsBravado
Atlanta, GA, United States
Customer Success Manager (Remote) United States of America $100,000–$175,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is looking for a Customer Success Manager to collaborate with their mid-market and enterprise customers to adopt our client's suite of AI tools. You will collaborate closely with sales, engineerin
Job Source: BravadoPolar Analytics
Atlanta
Job Description Job Description Polar Analytics is a Full-Stack Business Intelligence Solution for Consumer Brands. A powerful, yet simple solution for business users to get the insights they need to succeed and make the right decisions. Our mission is to empower indie DTC brands worldwide to grow faster and more profitably! What's Unique About P
Job Source: Polar AnalyticsAtlanta, GA, United States
Job Description
As our Customer Success Manager, you will play a pivotal role in ensuring our customers are successful from the moment they launch our products and continue to thrive with them. Think of yourself as the go-to person, a trusted advisor, and a strategic partner for customers who rely on Sage to revolutionize their accounting processes. Every day you will help drive adoption and ensure that customers realize value from their partnership with us. To thrive you must be agile, embrace change, and have a customer-first mindset.
Reporting to the Director of Customer Success, Sage Lockstep, you'll get to empower customers and be a key player in their success story. Here are the day to day responsibilities.
Proactively ensuring your portfolio of customers consistently gets value from their Sage partnership.
Building and nurturing positive relationships with your customers.
Boosting confidence in the new processes
Collaborating with partners, support, product, and engineering teams to tackle customer concerns.
Regular check-ins with customers, not just about progress but finding ways to deepen their connection with Sage.
Owning the outcomes for your customer portfolio, including revenue and retention.
Showing enthusiasm for the chance to make a positive impact on our customers every single day.
Qualifications
2+ years' experience in a Customer Success Management role
Demonstrated ability to manage a large portfolio of SMB customers across various points of their customer journey
Organized with a high degree of attention to detail and follow-through
Self-motivated and able to be proactive in solving problems
Process-oriented with comfort using systems to track and report on customer activities
Aptitude for learning software with comfort at a fast pace of learning on the job
Nice to have.
Prior experience working at a SaaS company, especially one that is driven by product-led growth
Prior experience using a Customer Success Management System such as Gainsight, Totango, ChurnZero, etc.
Accounting background, Fintech experience, Accounts Receivable, and collection experience
Experience working with ERP systems
Plenty of perks:
Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
Comprehensive health, dental and vision coverage
401(k) retirement match (100% matching up to 4%)
32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
5 days paid yearly to volunteer (through Sage Foundation)
$5,250 tuition reimbursement per calendar year starting 6 months after hire date
Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
Library of on-demand career development options and ongoing training offerings
What it’s like to work at Sage:
Careers homepage - https://www.sage.com/en-us/company/careers/
Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm
LinkedIn page - https://www.linkedin.com/company/sage-software
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Customer Success Manager jobs in Atlanta, GA, United States
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