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Customer Success Manager

Norcross, GA, United States

TRC is seeking a self-starter, growth focused, results-driven Customer Success Manager on behalf of their client a leading mobile technology specialist located in Norcross, GA. Direct Hire opportunity!

Shift: Mon-Fri 8am-5pm.

Salary: $65-75k

Essential Duties&Responsibilities:

Perform issue resolution for customers and run Customer Success Playbooks

Track and monitor account concerns, and creation of effective corrective actions.

Conduct formal proprietary asset management software training for end-users.

Fully understanding your customer’s SOW, guarantee service level metrics are adhered to and ensuring all penalties and credits are followed

Measure metrics for your portfolio of customers and conduct Quarterly Reviews

Identify new opportunities within current customers

Address high severity requests or issue escalations with speed and efficiency

Qualifications&Requirements:

3+ years of sales business development, customer success, or account management experience.

Experience with Salesforce or other Force.com platforms / Fortune 1000 Customer facing preferred

Analytical and logical ability to understand business workflows

Customer-orientated approach.

Proficiency in Microsoft Office, advanced Excel skills

Project management experience a plus.

Thrive in a multi-tasking environment and ability to adjust priorities on-the-fly.

15% travel

Based in Norcross, GA Headquarters

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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