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MyHRLane
Atlanta, GA, United States
Job Description Job Description JOB SUMMARY: The Customer Success Manager for NoteActive will be responsible for delivering on-site and virtual training to Corrections clients across multiple territories. In addition to training responsibilities, the person in this role will be responsible for analyzing client feedback, client performance in th
Job Source: MyHRLaneFlorence Healthcare - US
Atlanta, GA, United States
What We Do: Florence Healthcare, Inc. (florencehc.com) software reduces the time it takes to deliver medical cures to those who need them. Our industry-leading software is used to streamline clinical trials at over 10,000 research sites, sponsors, and CROs across 45 countries. By the end of the decade, we'll double the pace at which new medicines
Job Source: Florence Healthcare - USIfoliocorp
Atlanta, GA, United States
Connect, Engage, Convert in the Mobile World About iFOLIO Connect, engage, convert in the mobile world We’re iFOLIO, helping teams grow with personalized digital marketing & sales enablement. ✨ Deliver awesome customer experiences with a collaborative cloud & patented analytics. ✨ About Our Team Leading with our awesome platform & core values, w
Job Source: IfoliocorpImprovado Inc.
Atlanta, GA, United States
Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI
Job Source: Improvado Inc.TRC Talent Solutions
Norcross, GA, United States
TRC is seeking a self-starter, growth focused, results-driven Customer Success Manager on behalf of their client a leading mobile technology specialist located in Norcross, GA. Direct Hire opportunity! Shift: Mon-Fri 8am-5pm. Salary: $65-75k Essential Duties&Responsibilities: Perform issue resolution for customers and run Customer Success Play
Job Source: TRC Talent SolutionsVerint Systems
Atlanta, GA, United States
Overview of Job Function Verint’s Experience Management (XM) business unit is seeking an experienced Customer Success Manager (CSM). The CSM position is responsible for the day to day management and health of assigned accounts to ensure retention and renewal success as the advocate through the customer’s Verint Journey. The CSM is responsible for
Job Source: Verint SystemsSage
Atlanta, GA, United States
Job Description As our Customer Success Manager, you will play a pivotal role in ensuring our customers are successful from the moment they launch our products and continue to thrive with them. Think of yourself as the go-to person, a trusted advisor, and a strategic partner for customers who rely on Sage to revolutionize their accounting processe
Job Source: SageBravado
Atlanta, GA, United States
Customer Success Manager (Remote) United States of America $100,000–$175,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is looking for a Customer Success Manager to collaborate with their mid-market and enterprise customers to adopt our client's suite of AI tools. You will collaborate closely with sales, engineerin
Job Source: BravadoAtlanta, GA, United States
Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.
We're looking for a forward-thinking Customer Success Manager that will be responsible for all aspects of customer care for the customers and will work closely with other members of the Kaleris team, including sales, support, and operations to provide cross-functional leadership in Kaleris on behalf of the client base. This position is highly visible and requires a high-energy, positive individual who thrives on providing service excellence to every customer. The ideal candidate is a self-starter and driven to success.
The Customer Success Manager must be passionate about Kaleris' success and our customers' success. The role will be responsible for and challenged to direct a variety of programs within Kaleris Global Technical Support organization to include the following:
Responsibilities
Engage with assigned customers
Develop an in-depth understanding of the customers software environment
Implement and document action plans to address open issues and resolve timely
Set up ongoing contact with customer including but not limited to QBR's
Schedule conference calls
Update customer contact list
Customer Success Best Practices: Drive initiatives within the Support group to capitalize on industry best practices, adopting them to our unique business and industry.
Where needed, liaise between the customer and internal stakeholders (commercial, product management, finance, services, and support)
Role will carry: a sales quota associated with delivering added value through extended use of the applications (additional license options, incremental automation infrastructure, consulting services, training services etc.)
an incremental CSAT / NPS target associated with designated accounts
Requirements Bachelor's degree in business or a related field preferred
3 years of Account Management and related experience
Proven ability to solve problems creatively
Experience seeing projects through the full life cycle
Excellent analytical skills
Strong interpersonal skills and extremely resourceful
Proven ability to complete projects according to outlined scope, budget, and timeline
Operational Logistics (including yard management, warehouse management or transport management) AND / OR software vendor experience (YMS, TMS, WMS) is preferred but not essential
Nice-To-Haves
Fluency in multiple languages
Experience with related systems such as transportation management, warehouse management, automation, RFID technology
Knowledge of networking technologies or cloud-based enterprise solutions
Benefits & Compensation Competitive compensation package
Full benefits package (medical, dental, vision) with option for HSA
FSA and DCFSA
Pet insurance
Paid Time Off (FlexPTO, parental leave, volunteering time off)
401K (with employer match)
Life/AD&D (paid for by Kaleris)
Disability (LTD and STD plan paid for by Kaleris)
Employee Assistance Program
Career growth and mentorship
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the position may change necessary to business demands.
We are an equal-opportunity employer and value diversity at Kaleris. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
*We do not accept unsolicited external resumes from outside, third-party sources*
Customer Success Manager jobs in Atlanta, GA, United States
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