Senior Implementations Advisor

Berkeley Heights, NJ, United States

Fiserv Senior Implementations Advisor Berkeley Heights , New Jersey Apply Now Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Implementations Advisor

What does a successful Senior Implementations Advisor do?

You will coordinate with internal departments to ensure the client on-boarding process and subsequent client requested projects are successfully executed, actively setting, and managing client expectations and driving internal operations. You will develop and drive the implementation of quality processes for our Issuer Solutions Organization. You will identify, evaluate, and implement actions that will ensure a consistent Client Experience.

What you will do:

Design, implement and drive implementation strategies and process improvement opportunities that lower the risk of errors and increase efficiency

Identify appropriate actions and collaborate with internal resources and clients to mitigate risk

Build strong relationships across the organization in support of the coordination and management of launch and change events to support a successful implementation

Develop a repeatable, process-based approach that recognizes the interdependence of all key partners and provide the strategic leadership and direction for the Investment Services implementation process

Monitor implementation goals, metrics and communicate implementation timelines to leadership

Build a process that communicates implementation expectations, identifies project dependencies, and tracks utilization and impact revenue targets

Assess team dynamics and the need for additional staff and/or consultants; Make the appropriate recruitments if necessary, during project cycle

Work with C-Level leadership to discuss technology planning and formulate new strategies

What you will need to have:

10+ years of experience in a Client Services or Implementation management role

5+ years of experience with designing repeatable processes for better efficiency

5+ years of experience translating highly technical content to a non-technical audience

5+ years of experience in effectively prioritizing and executing tasks in a high-pressure environment

Bachelor’s degree in computer science, engineering, or a related field, or an equivalent combination of education, work, and military experience

What would be great to have:

Ability to travel 15% of the time

PMI Certification

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This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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