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American Airlines
Chicago, IL, United States
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career
Job Source: American AirlinesCompass Group USA
Evanston, IL, United States
GUEST SERVICES AGENT (FULL TIME)Click Here to Apply OnlineJob Description Flik Hospitality Group We are hiring immediately for full time GUEST SERVICES AGENT position.Location: Northwestern University - 2169 Campus Drive, Evanston, IL 60201 Note: online applications accepted only.Schedule: Full time schedule; open availability preferred. Hours and
Job Source: Compass Group USASonesta International Hotels
Chicago, IL, United States
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technol
Job Source: Sonesta International HotelsLangham Hotels International Limited
Chicago, IL, United States
Job Summary . PRIMARY OBJECTIVE OF POSITION: Displays a professional demeanor to all arriving, departing and in-house guests/clients.Registers guests in/out of the hotel while promoting hotel amenities, services and upsells.Provide maximum levels of guest service while resolving guest concerns.Meets Langham Chicago Forbes service standards RESPONSI
Job Source: Langham Hotels International LimitedAmerican Airlines
Chicago, IL, United States
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career
Job Source: American AirlinesJobconversion, LLC
Elk Grove Village, IL, United States
Hello and thank you for your interest! We're looking for folks nationwide who are great at data entry and typing. We offer a flexible work from home remote position that allows you to stay home with the family! The pay range is flexible from $16/ph to $30/ph DOE and level of experience. You'll meet these requirements to work from home remotely • S
Job Source: Jobconversion, LLCJobconversion, LLC
Chicago, IL, United States
Hello and thank you for your interest! We're looking for folks nationwide who are great at data entry and typing. We offer a flexible work from home remote position that allows you to stay home with the family! The pay range is flexible from $16/ph to $30/ph DOE and level of experience. You'll meet these requirements to work from home remotely • S
Job Source: Jobconversion, LLCThe UPS Store
Chicago, IL, United States
Full-Time Customer Service position, in a busy UPS Store. Providing excellent, efficient, friendly, knowledgeable service to our customers.We service a wide range of walk-in customers - neighbors, students and faculty from the University down the street, and customers from the many businesses in the community. Responsibilities Pleasantly and prof
Job Source: The UPS StoreChicago, IL, United States
Company Description
At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
Job Description
Overall Job Summary: As a Full Time Multimarket Customer Service Agent, you will be responsible for providing the best customer service via live chat, email and phone to make the H&M Group our Customer's First Choice.Follow H&M Group customer service procedures and standards to promote our products and to resolve customer questions and concerns.
This position is based in Chicago, IL within our Customer Service Function, and reports to our Team Manager. This full-time hybrid position will work at our Chicago, Illinois office up to 8 days per month based on scheduling needs through the remainder of 2024.
Core Responsibilities includes but is not limited to:
Provide excellent service to our online and in store customers.
Expected to maintain a professional demeanor, even in stressful situations, and to always provide excellent customer service.
Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
Handles calls, emails, and chats interactions in a prompt and professional manner.
Monthly monitoring of calls and chat interactions to ensure quality of customer handling, provide feedback and coach for success.
Stay updated on all product knowledge, services, and promotions for the US and Canada market to provide accurate information to customers.
Responsible for collecting customer feedback and convey the importance of contact participating in customer satisfaction surveys.
Use multiple customer service programs and system applications at the same time to find and resolve the customer's issue.
Handles multiple customer interactions while maintaining a high level of customer service.
Provide timely responses to customer via written or verbal communication in a fast-paced environment.
Handle a diverse range of customer queries while consistently utilizing H&M's tone of voice.
Provide feedback regarding the customer's opinions to the customer service organization.
Always strive for first contact resolution to solve customer service issues efficiently and effectively.
Communicate with Team Manager and internal departments when a case requires escalation.
Collect and track relevant customer data and maintain accurate records for received and shipped items.
Offer the customer an alternative item if the item requested is out of stock.
Always upsell by offering additional products, product of the day, special offers, etc. to reach conversion goals.
Additional duties as assigned.
Qualifications
What You'll Need to Succeed: Proven customer support experience or experience in the retail or food services industry.
1 year of continuous employment in a customer service role preferred or equivalent.
Available to work flexible hours, including open availability during hours of operation from 8am - 8pm Sunday through Saturday
Ability to handle stress during peak call volumes and high selling seasons.
Communicating with customers through various channels.
Strong interpersonal and customer service skills to ensure positive interactions with customers that are friendly, helpful, and professional.
Excellent communication skills, both verbal and written, to clearly convey information to customers and understand their needs.
Interpersonal skills to work as a team and coordinate with other departments to provide seamless service to customers.
Good organization and time management skills.
Strong phone contact handling skills and active listening.
Strong computer literacy, specifically all MS programs for Windows (Excel, Word, Outlook, etc.).
Strong laptop computer skills, such as browser navigation, software interaction and data entry are needed.
Ability to think independently and propose new ways of working.
Ability to work at a fast pace, multitask and manage fluctuations in workload.
Able to handle multiple chats and calls at the same time.
Ability to provide and receive verbal and written feedback.
Job Status: Hourly, Non-Exempt
EEOC Classification: OFC
Additional Information
Compensation: starting rate of $19.28 per hour**
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. Exact ranges will depend on geographic location of specific role. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
EEOC Code: PRO
All your information will be kept confidential according to EEO guidelines.
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Email Alert for Full Time Multimarket Customer Service Agent jobs in Chicago, IL, United States
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