Implementation Project Specialist

Berkeley Heights, NJ, United States

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Implementation Project Specialist What does a successful Implementation Project Specialist do at Fiserv?

The CardHub Implementation Project Specialist (IPS) is an integral member of the Fiserv Digital Implementation Team. As a part of the Digital Implementation team, this individual will implement a volume of projects while leveraging their abilities to collaborate, coordinate and implement CardValet and CardHub products in a timely manner. A successful candidate can work independently, and as a member of a team, enjoying fast-paced, problem-solving environment.

The Card Services business at Fiserv provides complete debit, credit, and ATM payment services to financial institutions as well as Accel, a premier payments network. Our products, services and strategies allow our clients to maximize revenue, increase customer acquisition, improve retention, reduce expense, minimize risk, and increase share of wallet.

What you will do:

Act as primary project contact for clients and internal groups.

Coordinate activities and task among project teams, other internal departments and client or vendor.

Ensure requirements for projects align to operational standards.

Interact with product as required.

Take projects from original concept through final implementation working with internal resources and external customers.

Provide consultation to the digital provider before, during and after implementation, including the review of best practices required for the efficient and effective use of the product.

Manage multiple tasks with other internal groups to ensure project completion in accordance with requirements required for CardValet and CardHub support.

Research product issues or problems propose product changes, updates, and procedures.

Communicate progress and any potential or active issues to project team and manager for awareness and/or resolution.

Develop and maintain professional client/digital provider relationships and manage expectations with respect to live dates and other key timelines.

Support all related project tracking methods and systems to ensure accurate project information is available and is reported on time.

Maintain project artifacts throughout the life of the project.

Conducts product closure activities to formalize and communicate post implementation results.

Ensures adherence to quality standards and reviews project deliverables.

What you will need to have:

Bachelor’s degree preferred or equivalent work experience required

Three years’ work experience in an implementation’s capacity or environment.

Good project management knowledge including the ability to effectively manage and prioritize projects, issues, and tasks.

Previous financial services industry, implementations, or installations experience highly desired.

Previous client services/relationships experience and project management experience.

Proficient computer skills including MS-Office Suite (Excel, Outlook, Word, OneNote, and SharePoint).

Strong organization skills and attention to detail.

Strong customer services skills with the ability to maintain professionalism under pressure.

Strong verbal and written communication skills with the ability to communicate across all levels of clients and internal staff.

Strong sense of accountability and follow through, effective problem-solving skills as well as a commitment to positive solutions and the client experience.

This role is not eligible to be performed in Colorado, California, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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