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Customer Support Specialist

Chicago, IL, United States

Job Description

Everyone needs a good support system, and we’re no different. What makes up a good support system? Great folks like you who strive to make good of any situation they’re faced with. You’ll be the front line of the Domino’s brand and learn everything there is to know about the company – and we mean everything .

As the Customer Support Representative, you’ll handle customer concerns (phone, and email) speedily and accurately. We’ll need you to be creative, flexible, and of course, passionate about the Domino’s brand.

Must be able to work 3:00 pm – 12:00 am as a starting shift

Pay: $17/hour

Job Responsibilities:

Respond to customers over the phone, via e-mail or USPS mail in a professional manner

Process customer cases using a customer relationship management system

Perform data input in an accurate manner and within service levels

Execute outbound calls to stores/customers for resolution of the issue

Show empathy for customer concerns

Make customer-appropriate decisions on reimbursement when necessary

Keep abreast of all policy, procedure, and product changes

Provide feedback for system enhancements, letters, processes, etc.

Participate in team meetings/refresher training

Qualifications:

Qualifications

To be successful in the Customer Service role here at Domino's, candidates will meet the following qualifications:

Customer service experience a plus (interpersonal / caring/ listening / sincere concern for the customer)

Proficient with computers and standard software packages (Word, Excel)

Excellent oral and written communication skills

Ability to effectively deal with difficult and high stress situations

Creative problem-solving skills / quick thinking / practicality / decision making skills

Flexibility / adaptability/ patience / high tolerance

Time management / multi-tasking / organization

Attention to detail

Ability to handle high-volume calls/emails

Ability to talk while typing (talk-type documentation)

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply

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